Justice Court Clerk

The purpose of this position is to facilitate the process of new case filings in the court. Assisting with customer service over the phone or in person. Processing mail, motions and completing other procedures as required for case management. Customer assistance more detailed in nature relating to civil matters, orders of protection, injunctions of harassment and forcible detainers. Assisting criminal clerk with sentencing more detailed in nature for criminal cases requiring fine and surcharge details.

This position processes incoming cases and orders, maintains files, provides customer service and provides backup assistance as a criminal clerk.

This position does not supervise other employees.

• Provides customer service, provides policy and procedural answers to questions relating to civil issues and traffic cases on the phone or in person. (60%)
• Maintains filing system, processes department mail including motions and other filings related to case processing and mangement. Issues correspondence, reviews files, determines best procedure as needed. (20%)
• Processes incoming civil cases, small claims cases, orders of protection, injunctions against harassment and forcible detainers. As well as traffic cases with some criminal entry. (10%)
• Provides backup as criminal clerk, processing criminal and traffic payments and helping train new clerks. (10%)
• Performs other duties as assigned.

This position has no responsibility over any types of budget.

This position does not have project responsibilities.

This position trains colleagues, explains County procedures or processes and responds to public inquiries.

This position creates or edits documents, internal memos, emails, formal letters and reports. Writes basic correspondence to customers, prepares forms for files and copies for customers.

Interacts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person.

Always (More than 85% in a year)

High School Diploma or GED, and one (1) year court clerk experience and knowledge of case processing systems; or any equivalent combination of education, training and experience which demon states the ability to perform the essential duties and responsibilities of the job.

Must possess and maintain a valid Driver’s License if position duties require.

Clerical; customer and personal service; computers; copies; fax and other standard office equipment.

Active learning; active listening; critical thinking; communicating diplomatically; customer service; time management; multi-tasking; typing and data entry.

Ability to focus; multi-task; maintain calm demeanor in stressful situations. The employee must be experienced with the work routine and use judgment in determining the most appropriate procedures and or guidelines utilized. Independent judgment is required to select and apply the most appropriate available solutions and resources. Supervisor provides general instructions and reviews work to remain aware of progress, work methods and technical accuracy.

In many cases the work requires self-checking requiring specific outcomes to occur before proceeding. Must memorize and recall process and procedures, rules and laws.

• Occasionally stands to attend to cash register.
• Regularly lifts under 10 lbs. of work related materials or…