Assistant Case Manager; Case Aide)‐Visitation

Assistant Case Manager (Case Aide) - Visitation

Location:

100 N Tonto Street, Payson, AZ 85541

Salary: $17.34 hourly / $36,084.67 annual
Grade: 14
Closing Date: 1/6/2026

At the Arizona Department of Child Safety (“DCS”), we protect children, reunify families, ensure safe living environments, and prevent unnecessary trauma. As an Assistant Case Manager – Visitation, you will safely escort or transport clients to DCS visitation meetings and document observations.

• Supervise visitation meetings among clients (parents and children)
• Enter case notes into the computer‑based Case Management System
• Drive on state business to transport children to appointments and related activities
• Perform other duties appropriate to the assignment
• Work alternative hours, including overtime, weekends and holidays as required

• Knowledge of computers and software (Microsoft Office Suite), mobile devices, digital calendars (Outlook) and video conferencing (Microsoft Teams)
• Skill in establishing and maintaining interpersonal relationships; general clerical functions such as data entry; verbal and written communication; eliciting information; modeling professional behavior with clients; time management and multi‑tasking; observation
• Ability to gain knowledge of human and social services; understand and adhere to related State, Federal and local laws and DCS policies; comply with casework principles; comprehend moderate written and oral instructions; organize data logically; prepare accurate reports; actively listen and support clients; acquire and renew CPR certification

• Some college experience with credit hours in child development, rehabilitation, counseling, psychology, social services, sociology or related field
• One year experience in a child welfare environment or indirect experience working with clients or experience working with children in a controlled environment (e.g., nanny, daycare, teacher’s aide)

• High school diploma or GED
• Valid Arizona issued driver’s license
• Ability to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card
• Pass a background investigation and DCS Central Registry check
• Maintain an acceptable driving record; complete required driver training as applicable to state business driving
• Complete the Electronic Employment Eligibility Verification Program (E‑Verify)

• Paid sick leave
• Paid vacation with ten (10) holidays per year
• Paid parental leave—up to 12 weeks per year for newborn or newly‑placed foster/adopted child (pilot program)
• Competitive health and dental insurance plans
• Life insurance and long‑term disability insurance
• Optional employee benefits: vision coverage, short‑term disability insurance, deferred compensation plans, supplemental life insurance, employee wellness plans
• Bi‑Lingual Stipend: $500 annual stipend paid in equal increments for employees who complete a language proficiency exam

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility becomes effective after 27 weeks of state employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602‑255‑3141 or by email uests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.