Practice Manager- Pavlo Orthodontics

Are you ready to inspire, empower, and lead a team dedicated to delivering exceptional patient experiences?

Pavlo Orthodontics is excited to welcome a motivated Practice Manager
to support our vibrant practices in Peabody and Newburyport, MA. In this dynamic role, you’ll be a key partner to our doctor and leadership team, working to elevate our culture and optimize clinic operations for outstanding patient care.

At Pavlo Orthodontics, we are more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

• A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
• Compensation & Perks That Count: Access a competitive total rewards package, featuring an outstanding employee benefits program. Such as, extended health coverage, dental and vision insurance plans, a health spending account, In-network prescription drug coverage, Life Insurance, 401k with employer matching, and an employee & family assistance program that prioritizes your well-being. Salary: $75,00 - $85,000/yr with incentives tied to individual and practice performance to reward excellence.
• Work-Life Balance: Enjoy a Full-time, 40 hours per week, Monday through Friday.

• Oversee daily practice operations across multiple office locations, including scheduling, patient correspondence, and third-party services.
• Manage compliance with all regulatory standards (HIPAA/PIPA, OSHA, etc.).
• Maintain a smooth, efficient patient flow throughout the day by coordinating scheduling, team communication, and chair utilization to ensure a seamless experience for patients and providers.
• Monitor and maintain practice budgets, A/R, and end-of-month reconciliation.

• Manage and process vendor invoices, supply orders, and monthly operating expenses for the orthodontic clinic.

• Process insurance payments and refunds accurately.
• Support the practice’s marketing initiatives — including participating in and representing Pavlo Orthodontics at community and local events to strengthen patient engagement and brand awareness.
• Partner with People & Culture and Talent Acquisition on recruiting, onboarding, and retaining team members.
• Support team training and ensure continuous professional development.
• Promote exceptional patient care and resolve inquiries promptly.
• Collaborate with doctors and support teams to enhance performance and operational efficiency.
• Foster communication through daily huddles, team meetings, and shared communication tools.
• Provide back-up support to the Treatment Coordinator and Patient Concierge teams, including facilitating new patient consultations, scheduling appointments, and ensuring an exceptional patient experience.

• Bachelor’s degree or diploma in business, office administration, or a related field (preferred).
• Proven experience managing a team and coaching for success through excellent communication and interpersonal skills. Passionate about leadership, growth, and creating a positive team culture.
• 3+ years in dental or healthcare environments (an asset).
• Strong organizational and change management skills.
• Strong financial management skills and experience with fiduciary responsibilities, including safeguarding practice resources, monitoring expenditures, and ensuring appropriate use of funds.
• Highly organized with a keen eye for operational flow and patient scheduling efficiency.
• Detail-oriented with strong organizational skills and the ability to manage multiple priorities with accuracy and efficiency.
• Confidently represents the practice at community events and builds positive relationships within the community.
• Proficient with basic technology tools and systems, including digital communication and office software.