Membership Concierge II

Opened Recently Northshore Location Peabody, Massachusetts, United States of America Category Concierge & Hospitality Job  R-175398 Job Type Full time Posted Date 10/20/2026

YOUR IMPACT
You’re the first smile members see—and the reason they come back. As a Membership Concierge at Life Time, you’ll create a warm, welcoming environment where every member feels seen, supported, and e than just answering questions, you’ll build genuine relationships, offer thoughtful recommendations, and connect members to the experiences, people, and places that fit their lifestyle—whether it’s a new class, a Personal Trainer, or their go-to smoothie at the Life Cafe.

Through the care you provide and the trust you earn, you’ll inspire healthier routines, deeper connections, and memberships that feel more like friendships.

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

• High School graduate or equivalent

• Minimum of 1-2 years of experience in customer service or sales

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others

• Bachelor’s Degree in Hospitality

This is an hourly position with wages starting at $17.25 and pays up to $20.50, based on experience and qualifications.

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and…