Service BDC Representative

Description Join Our Team as a Full-Time Service BDC Representative!

The Lyon-Waugh Auto Group is searching for positive, driven individuals to join our diverse team as Full-Time Service BDC Representatives. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer service—we can't wait to hear from you!

Schedule: Monday–Saturday, with one scheduled weekday off

Compensation Plan: Base hourly rate of $20-$25, plus monthly bonus

Estimated Annual Compensation Range: $50,000.00-$65,000.00

• Welcome clients in person at the desk or on the phone
• Schedule service appointment
• Schedule valet pick up appointments, working with valet drivers
• Schedule deliveries
• Make outbound calls for appointment reminders, missed appointments, declined services and upcoming maintenance
• Assist clients with common questions and direct them to appropriate personnel
• Contact clients with open recalls, campaigns, special order parts
• Other duties assigned by management team

• Comprehensive benefits package
• 401(k) options with company match
• PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
• Longevity bonuses and paid trips
• Employee discounts on service, parts, and vehicle purchases
• Opportunities for tickets to concerts and sporting events
• Employee referral bonus
• Smoke free campuses

• Previous experience in automotive BDC preferred, but will train the right candidate
• Clear, professional communication skills—both verbal and written
• Proficient with Microsoft Word, Outlook, and Excel
• Strong attention to detail
• Highly organized and dependable
• Confident phone presence with a friendly, helpful tone

If this sounds like the right fit for you, we’d love to connect. Apply today and take the next step in your career with the Lyon-Waugh Auto Group!