Clinic​/Practice Assistant II

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• Accept co‑payments, as required.
• Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
• Act as "Super User" for scheduling, registration and billing systems.
• Provide assistance and training to others in these areas.
• Perform more complex or specialized functions (e.g. surgical scheduling, schedule changes/blocking) at a more advanced competency level.

High School Diploma or Equivalent required.

Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred.

Office experience 2–3 years required.

• Proficiency with all Office Suite; knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing; composing and editing e‑mail, memos and letters; taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well‑organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

• Standing Occasionally (3–33%)
• Walking Occasionally (3–33%)
• Sitting Constantly (67–100%)
• Lifting Occasionally (3–33%) 20 lbs–35 lbs
• Carrying Occasionally (3–33%) 20 lbs–35 lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3–33%)
• Stooping Occasionally (3–33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3–33%)
• Gross Manipulation (Handling) Constantly (67–100%)
• Fine Manipulation (Fingering) Frequently (34–66%)
• Feeling Constantly (67–100%)
• Foot Use Rarely (Less than 2%)
• Vision – Far Constantly (67–100%)
• Vision – Near Constantly (67–100%)
• Talking Constantly (67–100%)
• Hearing Constantly (67–100%)

North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.