Residential Support Manager- Residential
Listed on 2026-01-06
-
Healthcare
Community Health, Healthcare Administration -
Management
Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities.
Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.
Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!
Bridgewell Mission: "Connecting People with Possibilities"
Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.
DEIB Statement:
Bridgewell strives to reflect the diversity of our employees and the people we serve by cultivating an equitable, inclusive environment that empowers everyone to be their authentic selves. We encourage, support, and celebrate the many voices and cultures of Bridgewell. With dignity, caring, integrity, and respect at our core, we embrace the diverse experiences that enrich our community daily.
Summary: The Residential Support Manager provides support to the Residential Living Department when there are vacancies in Residential Manager positions and provides coverage accordingly. This position will provide supervisory, employee, documentation and system oversight, and on-call responsibilities where needed. The primary function of this role is to fill in leadership openings, ensure consistency and quality of care, ensure consistency and quality of Bridgewell's internal systems and to provide training, mentoring and support to the program employees.
Schedule:
Monday-Friday 9:00am-5:00pm (40 hours per week)
Essential Duties and Responsibilities:
- Ensure program, agency, regulatory and accreditation standards are met regarding quality of care, including individual medical, behavior and treatment plans, data collection, ISP/Treatment Plan documentation, HCSIS/Virtual Gateway, eHana and other documentation as required.
- Ensure the staffing needs of the program are met based on defined ratios and attendance of the people served. This includes coordination of work schedules, hiring of new employees, and coordinating the use of per-diem and agency relief staff, as needed. Provide direct care in the absence of program employees , as needed.
- Provide guidance, coaching and mentoring opportunities to program employees by conducting monthly supervisions and regular team meetings, if applicable
- Give regular constructive feedback and recognition to program employees to further develop their skills and capabilities and foster an environment which promotes growth and development (if applicable).
- Provide timely Performance Evaluations, if applicable. Ensure performance standards are met, and proactively address performance concerns, working with program management and Human Resources, as appropriate.
- Ensure administrative duties are completed and followed as required in areas including: finance, human resources, payroll, quality assurance, electronic health records, Medication Administration Procedures, incident reporting, vehicle and facility maintenance, food stamps, social security, Mass Health, housing vouchers/section 8 applications and/or employment.
- Ensure self and employees maintain certifications (such as CPR/1st Aid, MAP, PPS and PABC, as required) and complete all other mandatory training requirements based on Bridgewell policies and the program's funding sources.
- Create an environment that supports Diversity, Equity, Inclusion and Belonging based on Bridgewell's DEIB statement and initiatives.
- Manage the financial responsibilities of the program, including program expenses, monitoring overtime, supply ordering and monthly budget review, if applicable.
- Ensure the confidentiality of Personal Health Information, records of people served, and other related information is in compliance with HIPAA, and other state or federal mandates.
- Role models the core philosophy of universal supports and promotes Bridgewell's values: dignity, respect, caring, integrity, safety and wellness across their teams.
- Responsible for on-call coverage based on a rotating schedule for the assigned program, and/or cluster, as designated (if applicable).
- Work collaboratively with guardians, family members, all service providers and clinical and nursing teams to ensure the needs of the people served are met.
- Other duties…
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