Banquet Captain

Overview

Part Time Night Auditor – Springhill Suites by Marriott Boston Peabody, 43 Newbury St. Peabody, MA 01960.

• Guest relations:
  Greet guests upon arrival and throughout their stay with a smile; use guests’ names when possible.
• Ensure cleanliness and organization: maintain spotless cleanliness in all areas and assist with cleaning tasks as needed to support safe, well-organized spaces.
• Product consistency & quality: follow operational checklists accurately and complete handover reports on time.
• Teamwork and communication: maintain clear, honest, and professional communication; collaborate with team members to provide excellent guest service.
• Hospitality while cleaning: greet guests warmly while cleaning and handle guest situations with hospitality and urgency.
• Facility knowledge: have strong knowledge of hotel features and amenities; support events and groups as needed.
• Technology & phone etiquette: use relevant hotel technology and answer calls with the approved greeting.
• Adherence to standards: wear a clean, approved uniform with nametag and maintain a professional appearance.
• Shift responsibilities: ensure shift handovers are accurate and timely; assist with cleaning guest rooms and public areas as required.

• Experience in hospitality, service, consumer-facing field preferred.
• Positive attitude with willingness to learn (Can-Do Attitude).
• Ability to follow guidelines and procedures; handle pace and pressure in a high-demand environment.
• Strong listening, conflict resolution, and communication skills; customer service oriented.
• Age 18 or older; flexible schedule including evenings, nights, weekends, and holidays.
• Clock-in/clock-out discipline; ability to manage breaks and notify supervisor for call-outs.
• English language proficiency (reading, writing, and speaking).
• Physical requirements:
  
  ability to stand for long periods, lift up to 25 pounds, and perform repetitive tasks and maneuvering in a hospitality setting.

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement & upward mobility
• Health, dental, vision insurance – available after 30 days of employment for full-time team members