Import Agent
Listed on 2026-10-18
-
Supply Chain/Logistics
Import Export, Freight, Logistics Coordination
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Import AgentPeabody, MA, US
12 days ago Requisition
Salary Range: $19.23 To $28.46 Hourly
Import AgentFull-Time
100% In-Office in Peabody. MA
Salary Range: $19.23–$28.46 per hour | Non-Exempt
The Import Agent coordinates international import shipments from origin through final delivery. This role works closely with customers, overseas partners, carriers, and internal teams to ensure shipments move efficiently, documentation is accurate, and customer concerns are resolved promptly.
Schedule: 100% in-office. Weekend or holiday coverage may be required on a departmental rotation based on operational needs.
Key Responsibilities- Coordinate international import shipments across air, ocean, and other transportation modes.
- Communicate with customers, overseas agents, carriers, and vendors regarding shipment status and requirements.
- Review and maintain accurate import, customs, and shipment documentation.
- Obtain charges, cargo releases, and other shipment information.
- Monitor shipments, deadlines, payments, and potential issues.
- Resolve delays, damages, discrepancies, and customer concerns.
- Maintain accurate shipment files and documentation in the transportation management system.
- Provide professional customer service by phone and email.
- 1–3 years of experience in freight forwarding, logistics, supply chain, or a related field preferred.
- Basic knowledge of import operations and customs documentation.
- Cargo Wise or similar logistics software experience preferred.
- Proficiency with Microsoft Office.
- Strong attention to detail and organizational skills.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities and meet deadlines.
- Willingness to learn and develop knowledge of international logistics.
Family: Builds positive, respectful relationships and supports the team.
Service: Provides responsive, professional service to customers and colleagues.
Responsibility: Takes ownership of assignments and maintains accuracy and compliance.
Adaptability: Adjusts to changing priorities and embraces new processes and learning opportunities.
Excellence: Maintains high standards and looks for ways to improve.
OCEANAIR Inc. is an Equal Opportunity Employer.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).