Field Service Technician - Permit Specialist

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.

Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico.

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There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love.

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The Plumbing Permit Specialist is responsible for managing and coordinating all plumbing permit activities throughout the Commonwealth of Massachusetts. This role ensures compliance with Massachusetts plumbing regulations, municipal permitting requirements, and company policies. The Plumbing Permit Specialist serves as the primary liaison between internal teams, licensed plumbers, local authorities having jurisdiction (AHJs), and customers to obtain permits, coordinate inspections, and maintain accurate compliance records.

The ideal candidate possesses strong knowledge of Massachusetts plumbing regulations, exceptional organizational skills, and the ability to effectively manage multiple permit requests across numerous municipalities.

• High school diploma or equivalent.
• 3+ years of experience in permitting, compliance, construction administration, plumbing operations, or related field.
• Knowledge of Massachusetts permitting processes and municipal requirements.
• Experience coordinating with licensed plumbers, contractors, or regulatory agencies.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Excel and Outlook.
• Ability to manage multiple projects and competing deadlines.

• Associate's or Bachelor's degree in Business, Construction Management, Project Management, or a related field.
• Experience working with Massachusetts plumbing permits.
• Knowledge of 248 CMR and Massachusetts plumbing regulations.
• Experience with permit tracking software and compliance management systems.
• Prior experience in water treatment, filtration, construction, plumbing, or facilities industries.

• Regulatory Compliance
• Attention to Detail
• Project Coordination
• Customer Focus
• Problem Solving
• Time Management
• Documentation Control
• Process Improvement
• Communication Skills
• Relationship Management

• Ability to work primarily in an office environment.
• Occasi…