Collections Specialist

Collections Specialist

We are looking for a detail-oriented Collections Specialist to support accounts receivable efforts for both commercial and consumer accounts in Georgia. This contract opportunity with potential for a permanent role is ideal for someone who can communicate effectively, resolve outstanding balances efficiently, and help maintain healthy cash flow through consistent follow-up. The right candidate will be comfortable handling billing-related collection activity, reviewing account status, and working with customers to secure timely payment.

Responsibilities:

• Manage a portfolio of clients with outstanding balances and proactively contact them by phone, email, and other communication channels to drive collections activity.
• Follow established processes, decision trees, and documented client agreements to resolve delinquent accounts and secure payment commitments.
• Work closely with the Client Success team to review account status, supporting documentation, retention requirements, and next steps for collection efforts.
• Maintain detailed and accurate account notes, payment arrangements, and collection activity within the company's CRM and proprietary portal.
• Handle difficult collection conversations with professionalism while educating clients on their obligations and available resolution options.
• Meet daily activity expectations, including approximately 200 outbound calls and 3 hours of talk time.
• Monitor deadlines and account milestones to ensure timely follow-up and escalation when necessary.
• Achieve collection goals through a combination of consistent activity, persistence, and effective negotiation skills.