Billing Specialist

Description

Job Title: Contract Billing Specialist

Company: Milner

Location: Peachtree Corners, GA

Job Type: Full-Time

Milner is seeking a detail-oriented Contract Billing Specialist to manage and maintain contract setups for both existing portfolios and new customers. This role is essential for ensuring accurate and timely billing, conducting billing health checks, and resolving complex billing and contract administration issues. The ideal candidate will provide exemplary customer service, support our collections team with disputes, and assist in training other billing specialists.

This position demands a high level of engagement with complex customer billing and contracts.

• Contract and Billing Management:
  Oversee and maintain the setup of Tier 1-3 contracts, including base and usage billing, meter entries, audits, and contract revisions.
• Issue Resolution:
  Proactively identify and resolve billing and invoicing errors; recommend process improvements to minimize future issues.
• Customer and Partner Support:
  Provide meter information to partners, handle general billing inquiries via email and phone, and manage the Service Now queue.
• System and Record Management:
  Set up contract records in ERP systems for large, complex accounts; create custom invoice templates for manual adjustments.
• Collaboration and Compliance:
  Work with banks on bundled allocations and invoice corrections, publish account profiles, and manage contract assignments and terminations across all billing tiers; attend company rollouts for new customers.
• Financial Management:
  Manage Credit Carry Forward (CCF) and underage contracts by auditing and applying credits as necessary; partner with the Accounts Receivable team to apply supply allotment credits on appropriate invoices.
• Monitoring and Reporting:
  Monitor the Meter Health Report and escalate issues as needed to the DCA Team.

• High School Diploma or GED required; some college or equivalent job experience preferred.
• Proficiency in Microsoft Office Suite, with advanced skills in MS Excel and MS Access.
• Strong communication, customer service, and problem-solving skills.
• Excellent attention to detail and record-keeping abilities.
• Ability to work effectively in a team setting.

• Comprehensive health benefits including medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Opportunities for professional growth and development through ongoing training and mentoring.
• Supportive work environment conducive to developing world-class business skills.

Requirements