Implementation Specialist, RCM

Brightree is a wholly owned subsidiary of Res Med (NYSE: RMD, ASX: RMD).

When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software.

The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.

The RCM Implementation Specialist is responsible for the successful implementation of RCM services with multiple new customers simultaneously. To deliver this, the Specialist partners with the Brightree Implementation Team, RCM Sales Team, RCM Operations Teams, RCM Customer Experience Managers, and the customer. The Specialist trains the customer on RCM processes to ensure successful communication between teams regarding customer-specific requirements, while also monitoring the customer’s business performance as it relates to RCM.

This position must be an expert on RCM billing and display a high level of professionalism while working in a fast-paced environment. The Specialist maintains ownership of the customer relationship through the turnover of support to the Customer Experience Manager. The Specialist will analyze, identify, and help resolve process and software issues related to correct billing procedures with the objective of improving the efficiency and accuracy of RCM customer’s claims and AR values reported.

The Specialist should be a team player who can communicate effectively via verbal and written communication with customers and internal RCM teams to troubleshoot billing and process scenarios with the team.

• Deliver a successful RCM services implementation to customers
• Define and drive the completion of key components required for customers to go-live with RCM services
• Lead the full implementation process from the Sales Team to RCM go-live
• Participate in specific training calls with BMS Implementation Team
• Ensure customers have required modules in place for a successful go-live with RCM services.
• Manage onboarding handoff from Sales Team
• Ensure that we have received complete Onboarding Order Forms signed by customer.
• Conduct customer status analysis and conduct follow-up calls with customer to define and complete next steps
• Verify correct database configuration
• Conduct Onboarding Focus Calls with customer – AR, Confirmation, Adjustments/Refunds, Posting, Intake
• Analyse Brightree system configuration and price tables for accuracy and propose changes and/or updates to fee schedules, insurance settings, and/or site settings
• Partner with RCM teams to facilitate implementation of effective policies, processes, and internal controls to comply with new or changing requirements
• Validate customer go-live readiness
• Prepare and submit initial customer-specific reports as needed-o Guide customer through go-live process
• Transition customer to Customer Experience Team for account management
• Ensure adherence to objectives, operating policies and procedures, and strategic action plans for achieving goals
• Implement and adhere to policies, procedures, and systems within the Brightree systems

• High school diploma, college coursework a plus
• 3-5 years of healthcare billing and/or RCM experience
• Knowledge of DME billing
• Knowledge of Brightree platform
• Minimum of two years customer service experience
• High proficiency with MS Office Suite; expert Excel skills
• Proficiency with Salesforce, SharePoint, and Smartsheet
• Advanced proficiency with Microsoft Excel
• Project Management background
• Ability to solve issues quickly and effectively through a methodical, systematic approach
• Passionate about customer service with strong problem‑solving skills focused on identifying and putting in place solutions for customers
• Excellent attention to detail and the understanding of how to investigate and troubleshoot pricing issues and find workarounds to those issues
• Quick learner with a strong dedication and commitment level to a positive customer experience
• Strong interpersonal, communication, and customer service skills with…