Quality Inspection Failure Analysis

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life‑enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic‑assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference.

For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere and foster an inclusive culture built around diversity of thought and mutual respect.

We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long‑term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, we’ll advance the world of minimally invasive care.

Independently follows oral and/or written instructions in performance of a wide variety of inspections and testing of complex medical instrumentation and documents findings in Quality Management System. Responsible for timely processing and dispositioning of returned instruments and accessories, including RMA’s, with a focus on instruments and accessories. Regularly use diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, and other test equipment as required.

• Perform failure analysis of accessories by evaluating the mechanical, electrical, and physical characteristics of returned items.
• Perform disposition of excess and system trade in RMA I&A returns.
• Execute instrument repacking process, including label printing work orders.
• Document failure analysis findings in a clear and concise manner in the QMS system.
• Assist the Advanced FA team with regulatory requirements for resolving reportable I/A events and recalled instruments.
• Maintain regular communication with failure analysis engineering group and post‑market surveillance.
• Independent resolution of minor to moderate problems.
• Build important internal/external relationships through advanced communication skills, influencing and negotiating effectively.
• Verify assembly documentation accuracy, read engineering drawings, and set up equipment necessary for inspection and testing.
• Understand diagrams, schematics, assembly drawings, and mechanical component drawings.
• Dispose of bio‑hazardous material as required.
• Perform purging tasks for all completed RMA’s if applicable.
• Maintain knowledge of DOPs, SOPs, and MPIs pertaining to I/A RMA operations.
• Work independently towards daily throughput targets.
• Follow all corporate, safety, SOP, DOP procedures and regulations.
• Maintain a clean and orderly work area.

• Minimum high‑school diploma and AA or equivalent; college degree preferred. 1‑2 years related experience or training, or equivalent combination of education and experience.
• Ability to read, write and understand English and work instructions.
• Basic math skills.
• Logical reasoning and ability to report actual or potential quality issues and suggest improvements.
• Proficient personal computer skills, including Microsoft Office and SAP ERP System, ACCS (Agile) quality system.
• Effective communication with technical and non‑technical internal customers.
• Acute attention to detail and excellent organizational skills.
• High professional integrity and ethics.
• Ability to work varying shifts and complete training courses.
• Team player.

• Ability to lift 50 lb.
• Use…