Front Desk Supervisor

Description

Atlanta Marriott Peachtree Corners is a modern, welcoming hotel conveniently located near Technology Park and just minutes from Norcross, giving guests easy access to local businesses, dining, and entertainment. With contemporary guest rooms, versatile meeting space, and thoughtfully designed public areas, our hotel offers a comfortable and productive environment for both business and leisure travelers. Featuring upscale amenities, a relaxing outdoor courtyard, and a commitment to exceptional service, we provide a memorable stay for every guest.

Are you passionate about hospitality and delivering exceptional guest service? We’re looking for a Front Desk Supervisor to join our team and lead our front office in a vibrant, guest-focused environment! As a key leader at the front desk, you’ll help guide the team, ensure smooth daily operations, and support a warm and professional guest experience.

• Lead and support front desk agents during daily operations, ensuring service standards and procedures are consistently followed.
• Assist with training, coaching, and developing team members to ensure exceptional guest service.
• Handle escalated guest concerns with professionalism, care, and quick problem‑solving.
• Oversee check‑ins, check‑outs, room assignments, and billing accuracy.
• Coordinate closely with Housekeeping, Engineering, and other departments to ensure seamless guest experiences.
• Monitor front desk workflow, staffing levels, and daily reports to support efficient operations.
• Maintain a clean, organized, and professional front desk environment while modeling excellent customer service.

If you have strong leadership abilities, excellent communication skills, and a passion for creating memorable guest experiences, we’d love to meet you!

• Competitive hourly wage
• Medical, dental, vision and 401k plan options
• Opportunities for career growth and development within Step Stone Hospitality, Inc.
• An opportunity to connect with guests from diverse backgrounds in a thriving business and leisure destination.
• Free Parking
• Free Lunch
• Hotel Discounts
• We offer Daily Pay – get paid every day!

• Must have a comprehensive knowledge of hotel operations and guest services
• Strong communication and interpersonal skills
• Ability to handle difficult situations and maintain professionalism
• High school education preferred; relevant training and experience required
• Previous experience in a hotel environment preferred
• Knowledge of applicable Federal, state, and local health, safety, and legal regulations
• Ability to obtain required licenses and certificates
• Additional language ability preferred
• CPR and first aid training preferred

EOE – All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Are you able to work weekends and holidays? (required)