Legal Lifecycle Management; CLM Administrator

Position: Legal Contract Lifecycle Management (CLM) Administrator

Overview

Contract Lifecycle Management (CLM) Software Administrator – Join to apply for the CLM Software Administrator role at Herschend Family Entertainment
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Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with more than 40 leading attractions and immersive experiences that reach audiences worldwide. We are committed to equal opportunity and strive to provide welcoming, respectful environments for all hosts, guests, and partners.

Position

Summary

We are seeking a detail-oriented and organized CLM Software Administrator to maintain and optimize the company’s CLM system. This role will be responsible for administering the CLM system, ensuring smooth operations, user support, and alignment with business needs. Responsibilities include managing user access, configuring the system, troubleshooting issues, and providing training to ensure efficient contract lifecycle management in accordance with company standards and policies.

Responsibilities

• Collaborate with internal and external stakeholders (legal, IT, finance, risk management, end users, and the CLM vendor) to support the CLM system and business needs.
• Manage configuration, operation, and maintenance of the CLM system, including integration with other systems and tools.
• Deliver contract management requests and special projects, reporting, and status inquiries.
• Assess, refine, and execute existing and future business requirements for the CLM system.
• Maintain the CLM repository of contracts and track key dates (renewals, expirations, obligations).
• Monitor user activity to identify gaps in adoption or compliance.
• Support contracting insights by providing CLM audits and reporting.

CLM Support and Training

• Serve as internal expert and initial point of contact for CLM training, support requests, and dashboards/reporting assistance.
• Provide day-to-day troubleshooting and technical support for end users, coordinating with IT and the CLM vendor as needed.
• Onboard and train new users on CLM functionality and configured processes.
• Develop training materials, user manuals, and implement training programs for new and existing users.

Templates, Processes and Practices

• Ensure CLM processes comply with company policies and requirements; identify and mitigate risks in CLM contracting processes and configurations.
• Collaborate with the legal department to manage templates, playbook terms, clause libraries, and related configurations in the CLM system.
• Design and configure new contract templates and process workflows in collaboration with the legal team.
• Maintain governance of CLM solutions and promote best practices to improve quality, accuracy, and efficiency.
• Maintain comprehensive documentation of CLM configurations, processes, and procedures.

Contracts and Legal Projects Administration

• Assist the legal department with general contract administration and related requests and projects.
• Work with Finance and Operations to support business needs.

Experience & Education

• Bachelor’s degree in Business Administration, Law, Finance, or related field.
• 2+ years of experience administering or supporting a CLM system, contract administration, legal support, or a similar role.
• Experience with Malbek or similar contract management systems is a plus.
• Experience with commercial agreements, legal terms, and contract negotiation principles is a plus.
• Paralegal certification or in-house legal department experience is a plus.

Skills & Qualifications

• Ability to identify and solve software and process problems promptly.
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and contract management software.
• Ability to multitask and manage competing priorities in a fast-paced environment.

Details

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Legal
• Industries:
  Entertainment

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