IT Support Specialist

Job#: 3054572

Job Description:

Location: ONSITE – Peachtree Corners, GA

Contract: 6 month contract to hire!

The IT Support Specialist provides advanced technical support to end users across the organization, ensuring reliable operation of Windows-based systems, mobile devices, and core business applications. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently while supporting a fast-paced IT environment.

• Provide support for end users, including hardware, software, network, and account-related issues.
• Troubleshoot and resolve problems across Windows laptop platforms, including updates, drivers, and system performance.
• Manage user accounts, permissions, and access through MS Admin portal, Azure AD, and related identity systems.
• Support and administer mobile device management (MDM) solutions (e.g., Intune, Apple Manager) for smartphones, tablets, and corporate mobile assets.
• Install, configure, and maintain standard applications, security tools, and productivity software.
• Document issues, resolutions, and procedures within the ticketing system.
• Assist with onboarding and offboarding processes, including device setup and account provisioning.
• Collaborate with IT teams to escal​ate complex issues and support ongoing infrastructure improvements.
• Maintain compliance with security policies, patching requirements, and device management standards.
• Support conference room technology, including Teams Rooms, displays, and audiovisual equipment.
• Maintain inventory of IT equipment and ensure accurate asset tracking.
• Coordinate warranty repairs and vendor support for endpoint hardware.
• Diagnose and resolve printer connectivity, printing, and driver issues for local and network printers.

• 4–6 years of hands‑on IT support experience in a help desk or technical support role.
• Strong proficiency with Windows 10/11, system administration, and troubleshooting.
• Experience with mobile device management (MDM) platforms and mobile OS support (iOS/Android).
• Working knowledge of MS admin portal, Exchange admin portal, and identity management.
• Familiarity with Office 365 suite and common enterprise applications (Adobe Pro).
• Ability to diagnose and repair hardware issues involving laptops, desktops, printers, docking stations, monitors, and other peripherals.
• Strong communication skills with the ability to explain technical issues to non‑technical users.
• Excellent problem‑solving abilities and attention to detail.
• Strong customer service mindset with the ability to manage multiple priorities while providing professional, timely support.

• Experience with ticketing systems (Jitbit).
• Basic networking knowledge (DNS, DHCP, Wi‑Fi troubleshooting).
• Exposure to security tools, Sentinel One endpoint protection, Beyond Trust, Threat locker, and compliance requirements.
• Relevant certifications (CompTIA A+, Network+, Microsoft certifications) are a plus.
• Familiarity with Microsoft Intune, Entra , Microsoft 365 administration, and modern endpoint management concepts.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rated’s Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life,…