Project Manager, Program ​/ Project Manager, Operations Manager

Stratix is the leading mobile technology specialist in the U.S. for enterprises, education organizations, and healthcare providers. We use our over four decades of expertise and experience to deliver a level of service and quality that exceeds expectations and makes mobile solutions easy, convenient, and cost-effective for our customers.

The Project Manager position is responsible for managing multiple and or large-scale Enterprise Supply Chain, Lifecycle Management (LCM), and Reverse Logistics (RL) Mobility projects. The PM will manage all aspects of projects assigned, which includes planning, execution, and steady-state transition. As part of the project management process, the PM will produce project plans, requirements documents, and workflows. The PM will effectively manage all project tasks, reporting requirements, and communications for all assigned projects including project charters, project schedules, RAID (Risk, Action Items, Issues, and Decisions), lessons learned, project status reports, inventory, and ship reports throughout the lifecycle of the project while working with all project stakeholders involved to execute the project from assignment through project close and steady-state transition.

There is a large focus on product deployments, LCM, and RL projects.

• Reviews and interprets Statements of Works, Master Service Agreements, and Change Requests
• Facilitates planning, internal, and external kick-off meetings, requirements gathering, and design discussions with project stakeholders.
• Develops a project deployment schedule.
• Defines all activities necessary to acquire project goals and objectives; complete project deliverables, identify key stakeholders and or internal resources required for multiple or large-scale projects
• Manages the day-to-day operational and tactical aspects of multiple and or large-scale Supply Chain, LCM, and RL Mobility projects; record and document concisely and clearly all project tasks in a project schedule utilizing MS Project and Excel
• Manages day-to-day client interaction and expectations for multiple or large-scale projects
• Effectively manages all project tasks, reporting requirements, and communications for all assigned projects including project charters, project schedules, RAIDs, lessons learned, project status reports, inventory, and ship reports
• Identifies and minimizes project risks and issues, establishes contingency plans, and escalates as required
• Develops support workflows for all support areas impacting project
• Executes engagement reviews and quality assurance procedures in accordance with our Project Management Office (PMO) methodology to ensure profitable and successful execution of professional services engagements as measured by financial goals and customer satisfaction
• Proactively manages changes in project scope and budget, identify potential crises, devises contingency plans, and develops change requests (if applicable)
• Work with Order Management to communicate project deployment details, as well as forecast and track all areas of project revenue, including recurring and non-recurring services, as well as hardware and software/licenses
• Supports deployment/migration activities, provides deployment status updates in real-time, tracks issues, and provides post support as required
• Responsible for budget management; this is including but is not limited to management of project profitability, revenue, margins, bill rates, and utilization. Responsible for proper forecasting and communication in the event budget issues arise
• Conduct project close-out activities, and facilitate a project close-out meeting to review and receive acceptance of all deliverables, milestones, and overall project acceptance across multiple projects
• Performs reconciliations, which may not be limited to, inventory and invoicing
• Extensive experience leading (not a support role) large complex projects with multiple work streams.
• Demonstrated ability to build and strengthen relationships with the client and stakeholders.
• Self-motivator that can take the initiative and drive results

• Strong customer-facing services experience that includes issue resolution and escalation management at both the business owner and executive levels
• Ability to consult with customers onsite and remotely at the executive level, and at the business operation and technical levels
• Ability to accomplish results working through others
• Immediate to Advance knowledge of Excel (pivot tables, VLOOKUP, data analysis)
• Minimum five years of account management and/or Project Management experience.
• Supply Chain, LCM, RL, Product, and or Mobility deployment Project Management experience strongly preferred
• Bachelor’s Degree in Business, IT, or related field
• Understanding of financial processes; ability to understand, analyze and create financial reports
• Working knowledge of both the theoretical and practical aspects of project management
• Proven experience with people management, strategic planning, risk…