Director of Operations

Are you the kind of operator who hears “we keep reinventing the wheel” and immediately wants to build the playbook, system, and scoreboard to fix it?

Do you thrive in founder‑led businesses where the vision is big, the pace is fast, and you are the calm, steady force that turns ideas into execution and measurable results?

Can you lead experienced team members through change without breaking culture, while still holding everyone accountable to clear standards and KPIs?

Final question: When faced with a challenge, do you get excited or run away?

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Bridger Law Group is a Georgia trial firm focused on personal injury and immigration, serving clients statewide from offices in Peachtree Corners and Columbus. The firm has handled over 4,000 matters, recovered more than $60 million, and continuously served its community for 12 years.

Clients rely on Bridger Law Group for straightforward advice and relentless advocacy. The team speaks English, Spanish, and Portuguese, allowing them to connect with a diverse client base and guide clients clearly through complex legal matters.

The firm combines technology‑driven communication with high‑touch service, using modern tools to keep clients informed while maintaining the human connection that drives strong referrals and long‑term trust.

Bridger Law Group is in growth mode, expanding into new markets and adding attorneys and staff. They are building the operational foundation to support multi‑office, multi‑state growth in the years ahead.

What you’ll do:

• Operational Leadership and Execution: Leads the execution of strategic and operational plans, turning ideas into clear projects, managing priorities, and driving intake, case management, client experience, and back‑office initiatives to completion.
• Systems, Processes, and SOPs: Builds, documents, and maintains firm‑wide SOPs for intake, workflow, onboarding, training, and cross‑office coordination to deliver a consistent, scalable client experience.
• KPIs, Measurement, and Accountability: Creates the KPI framework, reporting, and review cadence, and coaches leaders and team members to use data to improve performance and fully implement stalled initiatives.
• Team, Culture, and Change Management: Leads and supports operations staff, builds trust with long‑tenured team members, manages change thoughtfully, and solves problems calmly without drama.
• Growth, Scalability, and Multi‑Location Operations: Designs systems, communication standards, and reporting that support multi‑office, multi‑state growth while identifying risks and driving practical solutions.
• Freeing Leadership to Lead: Removes operational burdens from the owner and office manager so they can focus on business development and high‑value legal work while you own day‑to‑day operational excellence.

What we’re looking for:

• Background and Experience: Several years in a Director of Operations, COO, Integrator, or senior operations leadership role in a growing, small to mid‑size organization;
  Experience as the right hand to a founder or owner, with a track record of turning vision into clear plans and finished projects;
  Law firm or professional services experience is a strong plus;
  Experience supporting multi‑location or multi‑state operations is highly valued.
• Operational Skill Set: Proven ability to design and implement KPIs, dashboards, and scorecards and to create simple, reliable ways to measure performance;
  Strength in building SOPs, training programs, and onboarding systems that can scale;
  Comfortable evaluating tools and technology, selecting systems, and driving adoption across the team.
• Leadership Style and Culture Fit: Calm, steady, and low‑ego;
  Direct, logical, and clear in thinking;
  Collaborative and coach‑like, not authoritarian;
  Comfortable challenging leadership with data and reason, while maintaining respect and strong relationships.
• Traits and Skills: (Optional descriptive categories to illustrate the desired traits and skills for this role.)

If you are energized by building systems, leading people through positive change, and turning ambitious goals into operational reality, we want to hear from you.

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