Dispatch Supervisor

About UsEmpire Auto Parts is a leading, fast growing provider of aftermarket collision automobile parts to primarily independent body shops, multi-shop operators, and dealer-operated body shops across more than 25 states throughout the Northeast, Mid-Atlantic and Southeast regions. Founded in 1985 and headquartered in Totowa, NJ, the company has over 50 locations and employs over 1,000 team members.

Job Summary A Dispatch Supervisor oversees our team of delivery drivers in our aftermarket collision auto parts business. The Dispatch Supervisor will be responsible for coordinating and dispatching daily delivery routes, ensuring timely and efficient delivery of products to customers, and managing the performance and productivity of the delivery drivers.

Overall, a Dispatch Supervisor overseeing delivery drivers at Empire Auto Parts should possess a combination of leadership, organizational, problem-solving, communication, attention to detail, customer service, and flexibility skills to effectively manage the delivery process and ensure customer satisfaction.

Supervisory Responsibilities Delivery Drivers Shuttle Drivers Dispatchers Duties /Responsibilities Schedule and dispatch delivery drivers for daily routes, ensuring timely and efficient delivery of products to customers

Monitor delivery driver performance and productivity, providing feedback and coaching as necessary

Responsible for all delivery and shuttle drivers at the local distribution center

Ensure compliance with all company policies, procedures, and safety guidelines

Maintain accurate records of deliveries, driver schedules, and vehicle maintenance

Communicate effectively with customers regarding delivery schedules and any issues or concerns

Resolve any issues or conflicts related to delivery schedules or driver performance

Manage the day-to-day activities of the dispatch office and ensure effectiveness

Collaborate with other departments, including sales and warehouse, to ensure efficient and effective delivery of products

Oversee the accurate and timely submission of payroll activities, including and not limited to timekeeping, approvals of PTO, sick time, etc.

Required Skills/Abilities High school diploma or equivalent3+ years of experience in dispatching and supervising delivery drivers

Knowledge of aftermarket collision auto parts and the auto parts industry

Excellent communication and interpersonal skills

Ability to manage multiple tasks and priorities in a fast-paced environment

Proficient in computer applications, including Microsoft Office and dispatching software

Valid driver's license and a clean driving record

Personal/Professional Attributes Must possess strong leadership skills to manage and guide the team of delivery drivers effectively. Must have the ability to motivate, train and coach the team to achieve optimal performance

Highly organized with excellent planning and scheduling skills. Must be able to coordinate and manage multiple deliveries, routes and drivers simultaneously

Excellent problem-solving skills to address any issues or conflicts that arise during the delivery process. Must be able to think on their feet and make quick decisions to resolve problems and ensure customer satisfaction

Excellent communication skills, both verbal and written. Must be able to communicate effectively with customers, delivery drivers, and other departments within the company

Strong attention to detail to ensure accurate record-keeping, timely deliveries, and compliance with safety regulations

Strong customer service skills to ensure that customers receive their products on time and in excellent condition. Must be able to handle customer complaints and inquiries in a professional and courteous manner

Flexible and adaptable to changes in delivery schedules, weather conditions, or other unforeseen circumstances that may affect the delivery process

Physical Requirements Able to move around the facility and warehouse to supervise delivery drivers, coordinate routes and oversee the delivery process. May also be required to climb stairs, lift boxes or other items, and move equipment as needed

May spend a significant amount of time standing or sitting at a desk or workstation to coordinate deliveries, manage driver schedules, and communicate with customers and other departments

Must have good vision to read documents, emails, and messages on a computer screen or mobile device

Must have good hearing to communicate with delivery drivers and customers over the phone, in person, or via…