Warehouse Supervisor

About UsEmpire Auto Parts is a leading, fast growing provider of aftermarket collision automobile parts to primarily independent body shops, multi-shop operators, and dealer-operated body shops across more than 25 states throughout the Northeast, Mid-Atlantic and Southeast regions. Founded in 1985 and headquartered in Totowa, NJ, the company has over 50 locations and employs over 900 team members.

Department Warehouse Job  Summary Reporting to the Warehouse Manager, the Warehouse Supervisor, is a motivated and detail-oriented individual who wants to be a part of our dynamic team. Warehouse Supervisor is a key link between the company and its customer base of collision repair shops in the region. The goal for each Warehouse Supervisor is to provide support to a fast-paced Warehouse Team.

A successful Warehouse Supervisor will be able to be a contributor to the workflow of the department that oversees the warehouse operations and staff.

Supervisory Responsibilities Warehouse Associates and Warehouse Leads Duties/Responsibilities
• Safety and Training:
Assist in providing safety training to warehouse staff and ensure compliance with safety regulations.
• Facility Maintenance:
Maintain a safe and clean warehouse environment by overseeing building and equipment maintenance and managing trash cleanup and facility repairs.
• Workflow Management:
Manage the workflow for major warehouse tasks such as receiving, shipping, maintenance, and quality control (QC).
• Team Management:
Manage team members, create work schedules, and oversee their performance.
• Problem Solving:
Troubleshoot problems associated with daily warehouse operations, including receiving, shipping, maintenance, and QC tasks.
• SOP Development:
Assist the Warehouse Manager in developing and updating Standard Operating Procedures (SOPs).
• KPI Generation:
Identify productivity areas to measure and assist in generating Key Performance Indicators (KPIs) for warehouse operations.
• KPI Interpretation:
Interpret KPIs and guide the team to achieve set goals.
• Shipment Scheduling:
Schedule incoming shipments, both overseas and domestic, and update relevant programs accordingly.
• Order Picking:
Manage the order picking process efficiently.
• Returns Management:
Create and schedule shipments of defective or damaged items back to vendors.
• Training:
Conduct equipment operator training for warehouse staff.
• Supply and Equipment Management:
Order warehouse supplies and equipment, as well as schedule equipment maintenance.
• Claims Processing:
Process claims for defective or damaged products.
• Communication:
Use email communication to liaise with other distribution centers, vendors, or manufacturers.
• Performance Management:
Oversee the performance management of warehouse staff, providing feedback and guidance.
• Physical Labor:
Be willing to assist with physical labor when necessary.

Required Skills/Abilities
• At least 1 year of experience in a Warehouse Lead role.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Present oneself in a professional and courteous manner, whether in phone conversations or emails.
• Proficient computer skills, including familiarity with relevant software and processes.
• A high school degree or equivalent is required.
• Ability to prioritize and manage multiple responsibilities to meet deadlines.

Personal/Professional Attributes
• A friendly and sincere demeanor.
• Strong teamwork skills with the ability to collaborate effectively.
• Able to handle issues with precision, professionalism, and courtesy.
• Exceptional multitasking abilities with a keen eye for detail.
• A “safety first” mindset.
• Enthusiastic, patient and a positive attitude.

Physical Requirements
• Lifting and Carrying: may need…