Data Processing User Support Technician , II - Highlands Intermediate

Data Processing User Support Technician I, II - Highlands Intermediate

Organization: Hawai'i State Department of Education.

Authorized Level: Data Processing User Support Technician II. Applications may be accepted down to I if recruiting difficulties arise.

Salary Range: $3,900.00 per month – $4,221.00 per month.

• Provides training and assistance to users on system equipment, procedures, and computer application programs. Conducts hands‑on training in proprietary departmental information systems applications (e.g., Financial Management System, Local School Accounting, Time & Attendance, eSIS, Form 7, Casual Payroll), including installation, configuration of applications, network and VPN connections, and proper operating procedures. Prepares training outlines, lesson plans, visual aids, exercises, and informational material.
  
  Updates training whenever new releases are acquired or existing programs are upgraded.

• Troubleshoots hardware and software computer problems, including operating systems, internet, and applications such as Microsoft Office and electronic mail. Diagnoses causes of processing interruptions, takes corrective action as defined in operating instructions or based on experience, and consults manuals, vendors or higher‑level personnel when necessary. Documents problems and resolutions for future reference and participates in testing new software releases, identifying problems and recommending solutions.

• Maintains contact with users to monitor training effectiveness, reinforces training, and responds to questions about software capabilities. Assists users in simplifying the creation and maintenance of proprietary departmental information systems applications by providing suggestions on available operations that meet specific needs.

• Assists users in creating models, worksheets, electronic forms, data files, etc., to support specific financial, budgetary, and operational requirements. Performs rudimentary programming tasks to generate ad‑hoc reports.

• Performs work‑site installation and reinstallation of system hardware, software, and other PC‑supported applications.

• Schedules and coordinates training center activities (e.g., training classes, video conferences); orders supplies; maintains inventory and coordinates maintenance and repair of training center equipment; maintains training center servers; and tracks training center expenditures.

Basic Education Requirement: High school graduation or equivalent with satisfactory completion of courses demonstrating knowledge of English grammar, spelling, and punctuation. Experience demonstrating correct English grammar, usage, and verbal skill may substitute for the required education. Continuous participation on a part‑time or unpaid basis is required.

General

Experience:

Demonstrated ability to read and understand complex written materials such as rules, procedures, or policies; and to write plain and clear text.

Specialized

Experience:

Demonstrated effective use of personal computers, peripheral equipment (e.g., printers, modems, disk drives), and applications (e.g., word processing, electronic mail, spreadsheets, database management). At least one year of experience providing assistance and advice to users in resolving hardware and software problems is required.

For the II level, at least one year must have included experience in preparing outlines, visual aids, and informational material for group presentations and demonstrated the ability to interact directly with people and provide technical instructions or information to groups.

• A Bachelor's degree in education or a professional diploma in education from an accredited college or university may substitute for all of the General Experience.
• Successful completion of fifteen semester credits from an accredited college or university may substitute for six months of General Experience, up to a maximum of one year of experience, but not for the experience that involved preparing training outlines/lesson plans.
• A Bachelor's degree in Information and Computer Science from an accredited college or university may substitute…