Sales and Operations Coordinator

Position: Sales and Operations Coordinator (Permanent

Location:Leeward Oahu

Salary:$21-24 per hour (depending on experience)

We are looking for a detail-oriented and customer-focused Air Freight Sales & Operations Coordinator to support both sales and operational functions within a fast-paced logistics environment. This role plays a key part in ensuring air and general freight shipments move efficiently, compliantly, and on time from origin to destination.

The ideal candidate enjoys balancing coordination, communication, and problem-solving. You’ll work closely with customers, carriers, internal teams, and partners to deliver high-quality service while supporting business growth and operational excellence.

• Coordinate end-to-end air freight shipments, including pickup, packaging, documentation, and carrier handoff
• Track shipment status before, during, and after transit; proactively communicate ETAs and delays
• Ensure accurate and compliant documentation (TSA, DOT, customs, agriculture, insurance, and payment authorizations)
• Maintain compliance with federal, state, and industry regulations
• Assist with cargo clearance through Customs, Agriculture, and related agencies
• Investigate service issues, delays, or damages and elevate findings as needed
• Support inventory management and shipment handling
• Prepare air freight quotes and support sales initiatives
• Build strong relationships with customers, carriers, and partners
• Respond to inquiries promptly and follow up proactively
• Identify opportunities to enhance or expand services based on customer needs
• Evaluate pricing, transportation costs, and operational efficiency
• Recommend improvements to workflows, routing, systems, and communication
• Support implementation of new tools, SOPs, and process improvements

• Minimum 2 years of experience in logistics coordination, air freight, transportation, or dispatch
• Prior sales or customer service experience within logistics or freight preferred
• Working knowledge of DOT regulations and basic air freight compliance
• Experience with TMS, WMS, or ERP systems is a plus
• Strong organizational skills with attention to detail
• Excellent communication, follow-up, and customer service skills
• Ability to manage multiple priorities in a time-sensitive environment
• Valid driver’s license and clean driving record
• Ability to obtain TSA approval and forklift certification as required
• Willingness to travel locally or regionally on an occasional basis