Dispatcher, Transportation

HI PEARL CITY

Full time

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At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

Apria Healthcare’s mission is to improve the quality of life for our patients  are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

The anticipated salary range for this position is $24.25 - $27.50 / Hour The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

The Dispatcher – Non CMV will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient-centric environment include:

• Build customer loyalty and retention.

• Support our Field teams, Operations and Sales, by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.

• Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures.

• Proactively create a better patient experience.

• Be a champion of the employee experience and drive our unique company culture.

• Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.

• Demonstrates professional etiquette and courtesy when interfacing with customers and technicians regarding issues that impact the delivery and ability to effectively route a work order to a technician.

• Assist patients in solving problems regarding equipment use.

• Responsible for performing routing and dispatching activities.

• Routes all same day deliveries according to Logistics policy and procedures.

• Schedules and organizes daily deliveries and pick-ups for delivery employees according to geographic area and availability of delivery employees.

• Schedules additional deliveries as patient and referral requests are received.

• Responsible for monitoring a drivers’ progress and communications to and from patients and referrals regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery or missed time windows.

• Updates ACIS and the Standard Route Maintenance when necessary.

• Reviews Logistics Reports to monitor inefficiencies and compliance of route order completion.

• Ensure patients do not suffer service failures and communicates with the branch staff the date of patient’s next delivery and cycle that patient is placed on if needed.

• Compiles data on delivery productivity, such as number of stops made and number of miles driven.

• Assists delivery employees with special orders and equipment.

• May assist delivery…