Member Customer Service Representative - Shift Vic Coppinger

Member Customer Service Representative – Opening Shift – Vic Coppinger

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Provides service and information to current and prospective members through positive communication.

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, to member retention.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members’ concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts interviews and/or tours of the facility responsive to the needs of prospective members; sells memberships.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.
• Reports suspicious and inappropriate behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Meets timelines and deadlines related to supporting systems and employee compliance, including the use of Kronos Workforce Ready for time‑sheet review and approval.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

• Minimum age of 16 years.
• Certifications required within 30 days of hire: CPR/AED and First Aid.
• Excellent interpersonal and problem‑solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer‑service, sales, or related experience.
• Basic knowledge of computers.

Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one‑on‑one and small group settings.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; draw and interpret bar graphs.

Ability to apply common sense to carry out detailed written or oral instructions; resolve routine problems; maintain confidentiality; be sensitive and alert to the needs and safety of others.

Regularly stand, walk, talk, and hear; use hands to finger, handle, and feel objects; occasionally lift and move up to 10 pounds. Adequate vision and hearing required to monitor the environment and communicate effectively with members.

Moderate noise level; typical workplace conditions for a YMCA member service representative.

The YMCA of Greater Houston provides Equal Employment Opportunities for employment to all employees and applicants, including disability and protected veteran status.