Bilingual Member Services Representative

2800 E Broadway St PEARLAND, TX 77581

We’re not just opening gyms, we’re building communities. Undefeated Tribe is the fastest-growing Crunch Fitness franchise group in the nation, proudly expanding across Texas, Oklahoma, New Mexico, Missouri, and Minnesota. Twice named Franchise of the Year (2021 & 2024), we’re on a mission to transform lives through fitness, wellness, and connection. With 100+ clubs planned by 2028, there’s never been a better time to grow your career with us!

At Crunch Fitness, Undefeated Tribe, you’re not just an employee, you’re part of a team that thrives on hustle, creativity, and collaboration. We celebrate individuality and want voices like yours at the table.

Competitive pay, career advancement opportunities, and yes, a free Crunch Fitness membership. You’ll work in an environment built around health, strength, and community.

With our rapid expansion, opportunities are everywhere. We invest in our people, promote from within, and give you the tools to level up your career faster than ever.

We are looking for a Bilingual Member Services Representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness
- Undefeated Tribe.

As a Bilingual Member Services Representative at Crunch, you’ll be the face of the club, creating a warm and welcoming environment for every member and guest. You’ll assist with membership sales, check-ins, and product promotions while delivering exceptional customer service and consistently meeting service level expectations. From answering phones and managing front desk operations to supporting club cleanliness and promoting programs like group fitness and tanning, you’ll ensure every interaction reflects our commitment to excellence.

This role also includes maintaining accurate procedures, supporting new member enrollments, and helping keep the club "grand-opening ready" every day.

You are an optimistic person that has a naturally persuasive style. You are good at communicating in a demonstrative instructional way, as you like to chit-chat when meeting others. You enjoy harmony within the workplace and prefer being the facilitator of information as opposed to the resident technical resource. You are energetic and like variety when it comes to doing multiple tasks.

Your communication is loaded with details and delivered in quick bursts. You prefer things being tidy, done correctly and being put away in their proper place. You require direction, rules and structure in your format. Once you become familiar with a process, you will tend to become more comfortable and develop your skills and decisions based on history.

• Assist in the development and fitness expertise of all Crunch team members
• Meet both new client acquisition and existing client retention targets for the club
• Administer the Crunch One Kickoff experience through demonstrating, coaching, and guiding with the goal of acquiring personal training clients
• Ability to generate personal training client leads and new clients for the team
• Counsel and guide members using the 4 Pillars of Fitness
  - Nutrition, Movement, Supplementation and Professional Assistance, in a manner consistent with their goals
• Ensure accurate administration of PT services including, but not limited to,dotFIT program and supplements, client programming, and progress tracking
• Isolate, align, and direct resources informed by KPIs & organizational priorities with PTM assistance
• Provide excellent customer service by responding to all member inquiries within 24 hours
• Report to the General Manager and Personal Training…