Patient Service Representative

Job Description

Artificial Intelligence;
Advanced Technology;
The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross‑training and advancement opportunities in a team‑focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders – patients, providers, payors, and regulators – to achieve the best clinical outcomes.

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co‑pays and fees.
• Answer or transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients; confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with back‑office staff for timely and effective care of patients.
• Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguard any onsite medications in accordance with Company policies, procedures and legal requirements.
• Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.
• Be responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Respect patient boundaries and cultural sensitivities during all interactions.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

• Genuinely passionate about customer service and exercise sound judgment and an ability to remain professional in all situations.
• Able to demonstrate effective and professional communication, interpersonal skills, and respect with patients, guests & colleagues.
• Able to thrive in a fast‑paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world‑class customer service.

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.

USD $17.00 - USD $23.00 per hour.

Mornings (Monday 8am‑7pm; Saturday 8am‑12pm).

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