Retail Branch Manager

Retail Branch Manager – Woodforest National Bank

Join to apply for the Retail Branch Manager role at Woodforest National Bank. Become a part of a diverse and inclusive team within our nationally recognized award‑winning bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve.

We care by volunteering with local charities and food banks to give back to our communities.

The Retail Branch Manager I is responsible for growth of consumer and business customer relationships, community engagement, and in‑store partner relationships while delivering the Woodforest Experience to every customer, every day, every time.

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
• Be a “Keeper of the Woodforest Culture” and create energy around Retail objectives and initiatives.
• Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches.
• Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships.
• Proactively grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the bank’s reputation by warmly and sincerely greeting, engaging, and developing relationships with retail partners and customers.
• Embrace and lead a technology‑driven customer experience.
• Partner and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged and intrinsic community partner.
• Inspire and lead team members to reach their full potential.
• Demonstrate flexibility to perform every other duty as assigned.

• Proactive in seeking business outside of the branch.
• Goal‑oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales.
• Open to direct coaching and feedback.
• Willing to work flexible or extended hours to meet business needs.
• Passion for taking care of people, effective problem‑solving, composure, and positive attitude when interacting with customers and team members.
• Quickly learn products, services, policies, procedures, regulatory guidelines, and engage in sales and service processes.
• Maintain highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
• Excellent organizational skills with ability to prioritize workload and multi‑task in a fast‑paced environment while maintaining accuracy and attention to detail.
• Understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Branch Banking

Texas – Pearland, TX

Work location:

TX - Main St Walmart-0130

Full‑time

• 5 years of relevant and transferrable sales and/or customer service experience (or a Bachelor’s degree and 3 years of relevant experience).
• 1 year of experience leading and directing the activities of a sales team.
• Previous in‑store banking experience is preferred but not required.
• Positive and engaging attitude.
• Preference for candidates who reside within the community.

• High School Diploma or equivalent required.

Responsible and accountable for all personnel and employment decisions at assigned branch/location.

Up to 50% or more outside of branch or as needed by customer.

Standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, occasionally lifting and carrying items up to 30 lbs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.