Service Dispatcher

We are a busy and growing HVAC service company in the Pearland and Houston area seeking an experienced Service Dispatcher. You will serve as the central coordinator between customers, technicians, and management.

• Handle incoming booked jobs, assess urgency, and schedule appointments for new installations and repairs
• Assign service calls to the right technician based on location, skill set, and current workload
• Plan and optimize daily technician routes to minimize travel time and maximize productivity
• Confirm appointments with customers, notify them of delays or changes, and give clear arrival times
• Work closely with service managers and field supervisors so sold jobs get the right coverage
• Maintain accurate records of jobs, service requests, technician availability, and customer interactions

• 2 or more years of dispatching or scheduling experience (HVAC, plumbing, home services, or field service preferred)
• Experience with Service Titan
• Strong multitasking and organizational skills with the ability to manage shifting priorities
• Excellent verbal and written communication with a calm, professional manner under pressure
• Familiarity with the Pearland and South Houston area geography is a plus
• Reliable, detail-oriented, and team-focused