Medical Records Technician

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Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full‑service provider with more than 36 years’ experience in the Federal, military, and commercial marketplaces with a business line dedicated to providing Healthcare support services.

The ICE Health Services Corps (IHSC) exists within the organizational structure of the United States Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) under the supervision of the Department of Homeland Security (DHS). The United States Public Health Service (USPHS) Commissioned Corps Officers, civil service staff and contractors comprise the healthcare professionals working together to provide quality healthcare services.

IHSC serves as the medical experts for ICE for detainee health care.

The Medical Records Technician (MRT) is responsible for the day‑to‑day tasks required to maintain the electronic health record (eHR) for IHSC. Responsibilities include but are not limited to:

• Receiving, scanning, verifying, and filing medical documentation to ensure complete medical records are provided when required.
• Performing daily checks within the eHR and addressing any outstanding items with the appropriate staff member.
• Scheduling appointments as requested, performing data entry and running data reports from the system.
• Maintaining confidentiality and security of the eHR and monitoring ongoing tasks for completeness.

• Degree issued by an accredited institution recognized by the U.S. Department of Education.
• High School Diploma or GED equivalent.
• Minimum one‑year experience as a medical record technician, medical record clerk, unit secretary, or similar position with daily processing of electronic medical/health records.
• Minimum one‑year direct experience with proficiency in Microsoft Office programs, specifically MS Word, Excel, Outlook, SharePoint.

Heart Saver® CPR AED certification through the American Heart Association®.

• Strong oral and written communication skills.
• Excellent interpersonal skills.
• Critical thinking skills.
• Cultural competency.
• Integrity and honesty.
• Verbal and written proficiency in Spanish (preferred, not required).
• Experience in a detention/correctional or residential healthcare setting (preferred, not required).

Knowledge of electronic medical record procedures, methods, and requirements to perform routine medical records management; ability to manage high volume of records daily; proficiency in Microsoft Office programs; knowledge of HIPAA/Privacy Act regulations; ability to maintain confidentiality of patient records; ability to work in a multicultural and multilingual environment; ability to adapt to sudden schedule changes; ability to communicate effectively in English;

ability to navigate electronic workplace; functional proficiency in common Microsoft Office programs.

• Prepares, updates, and maintains a medical record for each patient ensuring accuracy of information.
• Maintains appointment system for patients and clinical staff where applicable.
• Tracks compliance with internally scheduled patient appointments, making timely reminder notices to IHSC staff prior to each appointment where applicable.
• Files/scans laboratory, radiology, and other reports in appropriate sections of the electronic medical record within prescribed timeline.
• Routes clinical reports to appropriate clinic staff within prescribed timeline.
• Archives clinical information from the medical record within prescribed timeline in accordance with established IHSC policy and procedures.
• Reviews all documentation for completeness and routes incomplete documents to the appropriate provider for correction prior to placing/scanning in the medical records.
• Uses multiple systems to process a variety of narrative and tabular material (e.g., correspondence, tabular data, reports, etc.) to prepare, update,…