Retail Store Management Trainee

Overview

Retail Store Management Trainee to join our team. This role is designed for external retail assistant managers and store managers interested in fast-tracking into a Store Management position. Minimum of 1 year retail management experience required. Pay range: $18.50 to $26.48 per hour.

Our retail sales associates can earn up to 8% commission on transactions, which could average an additional $4.82 per hour on top of the hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open 9 AM to 6 PM; many stores closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment, with access to withdraw up to 50% of wages earned up to seven times per payroll cycle.
• Ability to earn unlimited commission above hourly base rate.
• Vacation: 1 week after six months of active, full-time service; additional week after one year; 2 weeks on each anniversary thereafter; 120 hours after five years (adjusted for state/local requirements).
• Sick/Personal: 8 hours after six months; 16 hours each anniversary thereafter (years 2–5); 24 hours after five years (adjusted for state/local requirements).
• Employee discounts from first day of active employment.
• Tuition Reimbursement with First Cash Education up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to First Cash Pet Insurance program.

We are seeking a Store Manager Trainee with a minimum of six months of Store Management experience. The Trainee is accountable for day-to-day store operations and promoting a positive environment. This role partners with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction. This position sets the tone for a customer-centric environment.

You will analyze store financial statements with the Store Manager to ensure goals are met and commit to asset protection, promote the business, and target new customer acquisitions. You will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more. This position offers an hourly wage plus commission and a performance-based bonus;

actual pay depends on location, qualifications, and experience.

You will also be responsible for maintaining standards, assisting with asset protection, and supporting store operations as part of the management team.

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Monitor and assist in training Pawnbrokers to meet First Cash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, count cash drawers and merchandise, and ensure procedures protect assets.
• Ensure asset protection through inventory control and safe operation of loans.
• Administer store processes including inventory, loan management, merchandising, store presentation, systems, and reporting.
• Evaluate financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and training for self-development.
• Communicate clearly with employees to align with the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Assist as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds and perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling).
• Demonstrated ability to supervise others.
• Ability to work with firearms and become firearms certified.
• May be asked to assist customers exterior to the building or retrieve products stored in exterior areas.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Must be able to work in multiple locations as needed.
• Flexible retail schedule including weekends and holidays.
• Store Manager Trainee will work 45+ hours per week; hours may vary by business needs.
• Computer literate and able to operate POS systems and office machines.
• Ability to multi-task in a fast-paced environment; detail-oriented with strong organizational skills.
• Analytical skills and cash handling experience required.
• Ability to work independently with minimal supervision; strong work ethic and business sense.
• Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary to First Cash. Store Manager Trainees have the potential to earn 2-8%…