Specialist Officer

Location: Southwark

Representations Officer

Walthamstow

Contract

£20.58 per hour PAYE or £26.83 per hour limited paid via umbrella company inside IR35

Our client is looking for an experienced Representations Officer

2 days in the office, 3 days remote

Parking Services & Network Management team at Southwark Council is looking for 2 passionate, dedicated and experienced Appeals and Representations Officers to join our team and help make a real difference.

This is one of many roles we are recruiting for please visit our website colbernlimited co uk

As an Appeals and Representations Officer, the role requires someone who can investigate and respond to formal and informal representations, appeals, and complaints relating to Penalty Charge Notices (PCNs), permits, and parking suspensions. Using your knowledge of the statutory framework, you will assess evidence and make balanced, legally sound decisions.

Key Responsibilities

* Investigate and respond to parking-related correspondence in line with statutory processes, KPIs, and council procedures

* Prepare cases and present evidence at adjudication hearings with the Environment and Traffic Adjudicators (London Tribunals)

* Review and manage parking permit and suspension applications within set timescales

* Handle calls and emails within a specialist parking customer service environment

* Identify trends in complaints and representations and provide feedback to management

* Authorise cancellations and refunds in accordance with council policy

* Support compliance with enforcement standards and highlight non-compliance issues

* Provide guidance on legislation and complex cases

What We Are Looking For :

* Experienced in parking enforcement, appeals, and representations (essential)

* Knowledgeable in parking and traffic legislation, including statutory guidance and processes

* Confident in preparing evidence and attending adjudication hearings

* An excellent communicator with strong written skills and attention to detail

* Able to manage a high-volume workload and meet deadlines

* Customer-focused, with the ability to handle challenging situations professionally

* Fair, objective, and able to explain complex regulations clearly

* Previous experience using Parking systems like Taranto, Response Master and Polaris is highly desired

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer