Salesforce Administrator

Final date to receive applications: 19 November 2026

Department: Strategy & Operations

Employment Type: Part Time

Location: London

Compensation: £31,270.80 / year

Background London & Partners is the business growth and destination agency for London. Our mission is to create economic growth that is resilient, sustainable and inclusive. We are a social enterprise, combining purpose with commercial rigour. We are funded by grants, partners and our portfolio of commercial ventures. We support high-growth businesses to scale – both international businesses expanding into the UK and London-based businesses growing internationally.

We develop London as a destination and attract visitors and events. We grow London’s global reputation to support economic growth.

Our key performance indicators are the economic growth (gross value added) and jobs that we create, the satisfaction of our clients and partners, and our commercial performance.

Purpose of role The Salesforce Administrator will be responsible for executing the configuration, support, maintenance and improvement of our Salesforce CRM platform. They will work closely with users around the business to deliver solutions that meet business needs.

• Manage day-to-day Salesforce administration, including user access, permissions, configuration, reports and dashboards.
• Provide user support, troubleshoot issues and maintain platform performance and reliability.
• Support users with guidance, training and documentation.

• Configure and enhance Salesforce functionality, including objects, fields, Lightning pages, flows and validation rules.
• Work with stakeholders and business analysts to understand requirements and deliver practical solutions.
• Build, test and deploy enhancements and bug fixes in line with established governance and release processes.
• Identify opportunities to improve business processes, user experience and platform adoption.

• Maintain data quality through imports, cleansing, validation and duplicate management.
• Support Salesforce security, data governance and compliance with organisational policies.

• Support and troubleshoot Salesforce integrations with third-party applications and systems.
• Work with internal teams and external suppliers to resolve issues and deliver improvements.
• Participate in Agile delivery processes and maintain relevant technical documentation.

• Salesforce Admin Cert (ADM
  201/202) certified or equivalent experience
• Experience working with Sales Cloud essential and Experience Cloud and Marketing Cloud desirable
• Hands-on experience working with declarative configuration including Flow Builder, validation rules, custom objects, fields, record types and Lightning App Builder
• Experience creating reports and dashboards
• Experience managing data imports
• Good understanding of Salesforce security including profiles, permission sets and field level security
• Experience with Docusign integration desirable, Eventbrite or other integrated business applications
• Familiarity with data management and deduplication tools
• Strong stakeholder management skills and excellent verbal and written communication
• Good knowledge of business analysis techniques
• Process oriented with an ability to identify business areas where Salesforce could add value
• Knowledge of Agile Project Management and JIRA desirable
• Demonstrates continued personal/professional development (Trail heads, Certs etc)

• Takes ownership and is proactive, reliable and follows issues through to conclusion
• Is naturally curious and enjoys problem solving
• Is user focused…