Guest Services Team Member - Cyclone Ballparks

Guest Services Team Member - Cyclone Ballparks

Sports Facilities Management, LLC

LOCATION: Pecos, TX |
DEPARTMENT: GUEST SERVICES |
REPORTS TO: GENERAL MANAGER |
STATUS: PART-TIME

Cyclone Ballparks is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Pecos, TX. It is a member of The Sports Facilities Companies (SFC), the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. Our culture is collaborative, supportive, and growth-oriented, providing a path to career advancement while having fun.

The Guest Services Team Member provides the first point of contact for all guests, delivering excellent customer service and demonstrating deep knowledge of the facility’s programs and offerings.

• Greet guests and provide information and way finding as needed
• Provide courteous and friendly first-in-class service to all guests
• Be knowledgeable for guests on various matters such as transport and restaurant advice
• Be knowledgeable about facility programs, formats, pricing, and meeting dates/times
• Operate multi-line phones
• Record waivers and event information
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate manager
• Know and enforce the venue policies and procedures
• Complete special projects, daily assignments, and other duties as assigned
• Manage the inventory of office supplies and reorder items as needed
• Assist with venue preparation for events
• Assist during major events with event and parking operations
• Assist and transport guests as needed around the facility during events

• Must be at least 18 years of age
• High School diploma or GED
• 2+ years of customer service experience
• Possess a valid Driver's License
• Customer service experience preferred
• Flexible work schedule (e.g., nights, weekends, holidays, long hours) and regular attendance required
• Excellent verbal and written communication skills
• Ability to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and organized
• Ability to multi-task, prioritize, and remain calm in difficult or stressful situations
• Must be respectful and friendly to athletes, guests, visitors, spectators, leaders, and fellow team members
• Must work well with others
• Must take personal initiative for the betterment of the team and venue
• Commitment to the safety and well-being of others

• Must be able to lift 30 pounds waist high
• May be required to sit or stand for extended periods, whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Management and Manufacturing
• Industries:
  Business Consulting and Services