Facilities Assistant

Be part of creating unforgettable escapes to a cabin in Glentress Forest

• Location: Glentress Forest (Pebles)
• Salary: £12.71 per hour
• Working Hours: Full-time, 40 hours.
• Days of Work: 5 out of 7 – Your days of work will vary between Monday and Sunday.
• Transport: Please note that our location is not accessible by public transport. Therefore, a valid driving licence and access to a car, or another reliable means of transport, are essential for this role.

We have an exciting opportunity for a Facilities Assistant to join our lovely team at Glentress Forest.

Work in one of the UK’s most beautiful forest locations, developing your skills while providing outstanding service to our guests. Surrounded by swaying trees, thriving wildlife, and wide-open skies, you’ll enjoy fresh forest air and immerse yourself in a truly scenic setting.

As Facilities Assistant, you will ensure our cabins are in good working order with well‑maintained décor. You will complete general maintenance tasks, so a basic knowledge of using tools, fixing machinery, and decorating is desirable. You will respond to issues promptly and the ability to solve these issues whilst maintaining excellent communication with the guest is essential.

Our Facilities Assistant will ensure every cabin is regularly audited to keep standards high. Working in the Operations Team you will also assist across the location as and when required, for example delivering items ordered from the Retreat to cabins or emptying bins on a changeover day.

You’ll take pride in delivering exceptional customer service and are happy to work with our brand standards, ensuring every guest experiences the Forest Feeling the moment they step into their cabin.

• Carry out general maintenance and repair work to keep cabins in good working order and well‑presented.
• Complete basic decorating and upkeep tasks to maintain high standards of cabin appearance.
• Respond quickly to maintenance issues and resolve them where possible, using basic tools and repair skills.
• Paying attention to the little details and delivering daily tasks in a timely and competent manner.
• Taking pride in delivering exceptional customer service.
• Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin.

Our ideal Facilities Assistant will be a dynamic individual who applies a can‑do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.

• A full clean UK driving licence.
• A positive, can‑do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail, ensuring high cleanliness standards are met.
• Some previous experience in a similar role.
• A willingness to work outdoors in a natural setting, whatever the weather.

We’re a team of 800 people, caring for UK forests and creating unique stays in nature where guests can truly switch off and reconnect. If you’re looking for a career where you can make a real difference, and be part of something meaningful, you’ve found the right place.

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

• Generous holiday allowance – Take the time you need to recharge.
• Performance‑based bonuses – Earn a 5% bonus (paid quarterly) when customer service targets are met.
• Enhanced parental leave – (24 weeks maternity, 3 weeks paternity at full pay).
• Long service awards and company events – Celebrate success with your team.
• Pension scheme – Secure your future with our company pension.
• One full paid day to volunteer – Give back to a cause you care about.
• Subsidised meals – Discounted food when working on location.
• Health cash plan & life assurance – Covered by the company to keep you protected.
• Wellbeing events & activities – Focus on your mental and physical wellness.
• Save on breaks – Discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Hundreds of discounts – Save on top brands across the UK.

Please note:

If successful in the role, any job offer will be subject to pre‑employment checks, including a basic criminal record check.

16 years: £8.00 per hour

17 years: £10.85 per hour

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.