Operations Assistant

🍃 Be part of creating unforgettable escapes to a cabin in Glentress Forest 🍃

• Location:
  
  Glentress Forest
• Salary: £12.21 per hour
• Working Hours:
  
  Full time, 40 hours.
• Days of Work: 5 days out of 7, 9am until 6pm.

We have an exciting opportunity for an Operations Assistant to join our Glentress Forest team. Be part of creating special escapes in one of Scotland’s most beautiful forest locations, with cabins perched amongst the pines above the picturesque Tweed Valley. Surrounded by swaying trees, thriving wildlife, and wide-open skies, you’ll develop your skills while providing outstanding service to our guests and enjoying the fresh forest air.

Open all year round, our Operations Assistant plays a vital role in creating an exceptional guest experience.

Key responsibilities include:

• Ensuring hot tubs are in perfect working order every day for our guests.
• Completing general maintenance tasks, including using tools, fixing machinery, and decorating (basic knowledge desirable).
• Paying attention to the little details and delivering daily tasks in a timely and competent manner.
• Taking pride in delivering exceptional customer service.
• Following brand standards to ensure every guest experiences the Forest Feeling from the moment they step into their cabin.

Our ideal Operations Assistant will be a dynamic individual who applies a can‑do attitude to solve any issues that may arise on location. You will be a team player, capable of building good working relationships with colleagues. A love for the outdoors is essential as these tasks need completing rain or shine every day of the year.

• A full clean UK Driving license
• A positive, can‑do attitude and a strong work ethic.
• The ability to work well in a team and communicate effectively with colleagues.
• Great attention to detail, ensuring high cleanliness standards are met.
• Some previous experience in a similar role.
• A willingness to work outdoors in a natural setting, whatever the weather.

We’re a Certified B Corp. Our business has been recognised as a force for good. It’s what we’ve always known: our holidays are good for people and the planet. We’ve never done business as usual. Our holidays are unique, and so are we. We’re a team of 800 people, stewards of 244.5 hectares of forest, and we manage the land for conservation and create spaces in nature for people to stay.

Our tucked‑away cabin locations are always thoughtfully placed – places to discover the wonders of nature and realise the part we all play in protecting it.

• Generous holiday allowance – take the time you need to recharge.
• Performance‑based bonuses – earn a 5% bonus (paid quarterly) when customer service targets are met.
• Enhanced parental leave – 24 weeks maternity, 3 weeks paternity at full pay.
• Long service awards and company events – celebrate success with your team.
• Pension scheme – secure your future with our company pension.
• One full paid day to volunteer – give back to a cause you care about.
• Subsidised meals – discounted food when working on location.
• Health cash plan & life assurance – covered by the company to keep you protected.
• Wellbeing events & activities – focus on your mental and physical wellness.
• Save on breaks – discounted and last‑minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Hundreds of discounts – save on top brands across the UK.

If successful in the role, any job offer will be subject to pre‑employment checks, including a basic criminal record check.

• 16 years: £7.55 per hour
• 17 years: £10.00 per hour

We’re all about diversity, inclusion, and bringing your authentic self to work. If you need adjustments for the recruitment process, just ask – our team is happy to help.

🌲
Click ‘Apply’ now to join us at Glentress and be part of creating unforgettable escapes! 🌲