Service Advisor

About the role

PT Mimosa Abadi is seeking a dedicated Service Advisor to join our automotive engineering team on a full-time basis in Pekanbaru, Riau. This role is crucial to our operations, as you will be the primary point of contact between our customers and our technical service department. The Service Advisor plays a vital role in ensuring customer satisfaction, accurately diagnosing vehicle issues, and coordinating seamless service delivery.

Your ability to communicate effectively with both customers and technicians will be fundamental to maintaining our reputation for excellence in automotive service.

Greet customers and listen to their vehicle concerns, recording all relevant information in the service management system

Diagnose customer vehicle issues through detailed questioning and initial inspections

Provide customers with transparent cost estimates and timelines for service work

Coordinate between customers and the technical team to ensure work is completed to specification

Manage the service schedule and ensure efficient workflow throughout the day

Follow up with customers during and after service completion to ensure satisfaction

Maintain accurate service records and documentation for all customer vehicles

Address customer concerns and resolve any issues that arise during the service process

Upsell additional services and maintenance packages when appropriate

Keep abreast of vehicle specifications, service procedures, and warranty information

Proven experience as a Service Advisor or similar customer-facing role within the automotive industry

Strong knowledge of automotive systems, vehicle maintenance, and common repair procedures

Excellent communication and interpersonal skills, with the ability to explain technical information in clear, customer-friendly language

Proficiency in using service management software and computer systems

Outstanding organisational skills with the ability to manage multiple customer requests simultaneously

Problem‑solving abilities and a commitment to delivering exceptional customer service

Ability to work collaboratively with technicians and other team members

Fluency in Indonesian and English is preferred

A valid driving licence and willingness to test drive vehicles when necessary

Certification or training in automotive service advisory is advantageous

At PT Mimosa Abadi, we value our employees and are committed to creating a supportive and rewarding work environment. We offer competitive remuneration packages, opportunities for professional development and training, and a clear pathway for career advancement within our growing automotive service network. We provide a collaborative workplace culture where your contributions are recognised and valued. Additionally, we offer health and wellness benefits to support the wellbeing of our team members.

PT Mimosa Abadi is a respected automotive engineering and service provider operating in the Riau region. We are committed to delivering high‑quality vehicle maintenance, repair, and diagnostic services to our valued customers. Our mission is to ensure every vehicle receives expert care and attention, backed by knowledgeable professionals and modern service facilities. We pride ourselves on our technical expertise, customer‑centric approach, and dedication to maintaining the highest standards of service excellence in the automotive industry.