Senior Customer Enablement Specialist; Geological Modeling

Reporting under the Professional Services organization, the Senior Customer Enablement Specialist will be responsible for delivering full-time, on-site technical support and training activities for Aspen Tech Subsurface Science & Engineering (SSE)’s Geological Modeling and Formation Evaluation product suites to one of Aspen Tech’s largest and most strategic customers in Asia.

This role requires both deep technical expertise and interpersonal skills to guide users in effectively leveraging SSE technology, ensuring a comprehensive understanding of the software's functionalities and workflows. As a trusted advisor, you will work closely with the Customer to identify their unique challenges and deliver innovative solutions that drive long-term success and value. This is an exciting opportunity to make a direct, meaningful impact on the success of both our Customer and Aspen Tech’s continued growth in the region.

Pekanbaru, Indonesia

• Provide loyalty-inspiring on-site customer services that drive user engagement and sustain product usage.
• Troubleshoot & resolve complex technical and/or engineering-related problems reported by Customer using Aspen Tech’s proprietary softwares (e.g. Aspen SKUA, Aspen RMS, Aspen Geolog).
• Responsible for the escalation of customer issues and driving the resolution cross-functionally within Aspen Tech.
• Deliver high-quality training classes or workshops, based on the relevant principles of geosciences and upstream workflows.
• Collaborate with R&D and Product Management to drive continuous product enhancements.
• Collaborate with other Aspen Tech functions to maintain and develop business opportunities.
• Adhere to contractual obligations and communicate potential gaps to Management.
• Provide activity reports to Customer and Management as needed.
• Provide timely reporting KPIs for operations, financial, and corporate requirements.
• Develop strong relationships with Customer, building an understanding of their business needs and challenges.

• Bachelor's or Master’s degree in Geoscience-related disciplines such as Geology, Petrophysics, or Petroleum Engineering.
• Minimum of 8+ years of relevant experience in geological modeling or petrophysics. University experience may count.
• Previous experience with Aspen Tech software or other advanced tool from another vendor.
• Hands-on experience with Linux Red Hat-based operating system.
• Hands-on experience with SQL and Python programming language is a plus.
• Previous experience working on-site with customers is a plus.
• Knowledge & experience in New or Renewable Energy workflows is a plus.
• Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
• Ability to identify opportunities that create value for customers with a strong customer first mindset.
• Ability to proactively take the leads in resolving complex technical issues and/or difficult organisational problems with an innovative approach.
• Ability to manage multiple responsibilities and competing priorities.