International Service Engineer - Gas system

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

The International Service Engineers for Alfa Laval marine Gas Systems will provide technical services on Exhaust Gas Cleaning System (EGSC) installations, as well as on Smit LNG and other Inert Gas Systems (IGS). Main responsibilities include:

• Execute international and local field service jobs within the Gas Systems portfolio that are requested through the International Marine Service Desk;
• Perform troubleshooting, to solve the customer’s problem, with full autonomy within the job scope on board of vessels in the requested port; if needed, sail with a vessel until the problem is solved;
• Change components, upgrade equipment and control systems, perform re-commissioning, perform safety checks and adjustments, and advise and coach customers and crew in product usage;
• Execute System Inspections, Condition Audits and Sensor Exchange;
• Consult Global Technical Specialists if needed before, during and after the field service;
• Build relations with customers and crew;
• Report and document performed field service as per guidelines;
• Pick up and bring bookings, VISAs, permits, spare parts, equipment etc. needed to perform the field service;
• Work together with other International Marine Service Organization members as a team, and act as a technical support backup to Global Technical Specialists and Global Coordinators if so required; use and support the International Service Engineers network proactively, share findings with colleagues;
• Travel to execute marine service jobs, participate in trainings, team meetings etc., primarily in the own region (Asia) but also globally when needed.
• Based in Batam.

• Be solution driven and focus on achieving results and ensure that key objectives are met.
• Take responsibility for actions with a ‘can-do’ attitude.
• Identify urgent issues and make decisions under pressure.
• Take calculated risks based on adequate information and analysis.

• Put the customers first and be eager to please them in line with company standards.
• Ensure that individual customer needs are met.

• Proficient skills in commissioning and/or service on EGCS and/or IGS equipment;
• Professional understanding of marine technology and operations;
• Able to explain the features, advantages, benefits and values of Alfa Laval products, applications and service offerings;
• Able to cooperate and coach colleagues of other disciplines;
• Have a good understanding of PLC and Control systems.

• Bachelor’s degree or similar; in marine engineering a plus.
• Electrical background
• Minimum 5 years field service experience on board vessels.
• Minimum 2 years independent EGCS and/or IGS experience;
• Fluent English, verbal and written;
• Experience of working in an international context and across borders with colleagues and customers from other cultures;
• Good reporting skills (using MS Word and Excel)