It Support; Riau Region

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IT Support Riau Region Pekanbaru jobs in Riau

Our client is looking for a proactive and skilled Technical Support Agent to become a key member of their support team based in Pekanbaru . This role is essential for assisting customers with technical difficulties related to our products and services, ensuring a high level of satisfaction and minimizing downtime. You will be the frontline of technical assistance, employing your troubleshooting skills to resolve issues efficiently and effectively.

Joining our client means becoming part of a dedicated team committed to delivering exceptional support and continuous improvement in a dynamic industry.

Our client is looking for a proactive and skilled Technical Support Agent to become a key member of their support team based in Pekanbaru . This role is essential for assisting customers with technical difficulties related to our products and services, ensuring a high level of satisfaction and minimizing downtime. You will be the frontline of technical assistance, employing your troubleshooting skills to resolve issues efficiently and effectively.

Joining our client means becoming part of a dedicated team committed to delivering exceptional support and continuous improvement in a dynamic industry.

• Provide first-level technical support to customers experiencing hardware, software, or service issues.
• Troubleshoot, diagnose, and resolve technical problems efficiently and accurately.
• Guide customers through step-by-step solutions via phone, email, or chat.
• Escalate unresolved issues to senior support staff or relevant departments with detailed information.
• Maintain accurate records of customer interactions and technical issues in the support system.

• Previous experience in a technical support or helpdesk role is required.
• Strong understanding of common operating systems and software applications.
• Excellent troubleshooting and problem-solving skills.
• Superior communication and interpersonal skills, with the ability to de-escalate and manage customer frustration.
• Ability to work independently and as part of a collaborative team in our Pekanbaru office.

• Attractive salary package with potential for overtime pay.
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