Grooming Salon Manager

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.

As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members while delivering expert grooming services to our valued customers’ pets. Your passion for people and pets will ensure a positive experience for our partners and exceptional care for every pet, leaving them looking and feeling their best.

• Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)
• Medical, dental, vision and more
• 401k and more
• Paid Time Off
• Petco Discounts
• All the supplies & equipment you need, including brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
• State of the art equipment, including bathing system, kennels, tables, and dryers
• Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor

The Grooming Salon Leader’s primary purpose is to lead and manage grooming salon operations and grooming salon team members. The Grooming Salon Leader is responsible for delivering a high level of customer satisfaction, fostering a positive work environment, driving salon performance, and developing and coaching both entry-level and seasoned groomers. The Grooming Salon Leader also performs expert-level grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning while prioritizing the safety, comfort, and well-being of the pets in our care.

• Oversee day‑to‑day operations of the grooming salon, ensuring smooth and efficient workflows, optimizing scheduling and grooming capacity, managing inventory levels, and executing staffing plans.
• Recruit, hire, train, and supervise a team of groomers from entry‑level to professional level, providing coaching, performance evaluations, and fostering a positive work environment that encourages teamwork and continuous learning.
• Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand.
• Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity, analyze data to identify areas for improvement, and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base, and boost profitability.
• Interact professionally and effectively with pet parents, providing exceptional customer service and offering grooming recommendations and timely resolutions to inquiries.
• Stay abreast of grooming industry trends and best practices to enhance your grooming skills and lead your team accordingly.
• Independently perform grooming services—bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning—adhering to breed standards and company policies.
• Operate and maintain grooming instruments, including clippers, blades, shears, brushes, and dryers.
• Evaluate individual needs of each pet, considering coat type, skin conditions, and temperament.
• Educate and provide custom recommendations to pet parents on grooming maintenance and home‑care practices to promote…