Site Account Manager, Excel

Job Summary

As the primary point of contact and the "face" of our company at customer mining sites, the Site Account Manager is responsible for managing and expanding relationships with key clients in the mining sector, specifically those utilizing our extraction shovels and associated equipment. This role involves a deep understanding of customer operations to drive sales growth of equipment, parts, and services while ensuring maximum customer satisfaction and equipment uptime.

The ideal candidate will combine technical expertise in heavy machinery with strong sales and relationship-building skills to become a trusted partner to our clients.

• Customer Relationship Management: Build and maintain strong, long-term relationships with key stakeholders at customer sites, including Mine Managers, Operations Teams, Procurement, and Maintenance personnel.
• Sales Growth & Strategy: Develop and execute strategic account plans to grow sales of new extraction shovels, parts, wear components, field services, and repairs within assigned accounts. Identify and pursue new business opportunities and market segments.
• Technical Consultation & Support: Serve as a technical expert for our extraction shovels and related technologies (e.g., condition monitoring), advising customers on optimal use, maintenance, and solutions to improve efficiency and safety. Perform shovel undercarriage audits.
• Operational Coordination: Act as a liaison between the customer and internal teams (service, logistics, engineering, finance) to coordinate timely delivery of products and services, schedule maintenance/repairs, and resolve issues promptly.
• Performance Monitoring & Reporting: Conduct regular site visits and performance assessments. Monitor equipment performance and costs, prepare reports, and present findings and recommendations to both customers and internal management.
• Market & Competitive Intelligence: Stay informed about industry trends, technological advancements, competitor activities, and regulatory changes in the mining sector to adjust strategies and identify opportunities.

• Experience: Minimum of 12 years of experience in sales, account management, or field service within the heavy equipment, mining, or related industrial sectors. Specific experience with large mining shovels is highly preferred.
• Technical Knowledge: Strong technical knowledge of heavy industrial machinery, maintenance practices, and mining operations is essential. Expertise in shovel undercarriages and pins/bushings for all types of shovels.
• Sales & Negotiation: Proven track record of achieving sales targets, strong negotiation skills, and the ability to close complex deals.
• Communication: Excellent verbal and written communication, presentation, and interpersonal skills to build rapport at all levels of client organizations.
• Problem-Solving: Strong analytical and problem-solving skills with a proactive, solution-oriented approach.
• Software Proficiency: Proficiency in Microsoft Office Suite and experience using Salesforce for managing pipelines and reporting.
• Work Environment: Ability to work independently in a demanding, fast-paced environment and travel frequently to remote mine sites.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit