Account Manager

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Company Overview:
Total Filtration Services, Inc. is the largest full line distributor of filtration products and services in North America, operating 13 stocking branch locations across the United States with headquarters in Troy, MI. Our technical sales staff recommends filtration solutions based on each customer’s unique needs across automotive, aerospace, food and beverage, data centers, chemical, metals, power generation, general industrial, heavy equipment, and oil & gas production markets.

We support these markets by leveraging a preferred vendor strategy that typically spends 90% of spend with top manufacturers, providing in‑plant value‑added services to deliver cost savings and service excellence.

The Account Manager is responsible for managing client relationships, ensuring service excellence, and coordinating operational activities related to onsite inventory and filter maintenance. This role requires strong organizational skills, attention to detail, and the ability to collaborate with customers and contractors to meet service commitments.

• Serve as the primary point of contact for assigned accounts, ensuring customer satisfaction and retention.
• Complete service reporting for onsite inventory levels, filter differential pressures, filter orders and usage tracking.
• Coordinate weekend filter changeouts with customers and contractors, ensuring timely execution and compliance with safety standards.
• Monitor and manage inventory to prevent shortages and maintain optimal stock levels.
• Prepare and deliver regular performance reports to customers and internal stakeholders.
• Identify opportunities for process improvements and cost savings for clients.
• Collaborate with internal teams to resolve issues promptly and maintain service quality.

• Bachelor’s degree preferred; high school diploma or equivalent required.
• 2+ years of experience in account management, customer service, or operations.
• Strong communication and organizational skills.
• Ability to manage multiple priorities and work in a fast‑paced environment.
• Knowledge of filtration systems and inventory management is a plus.
• High technical aptitude.

• Customer‑focused mindset with problem‑solving abilities.
• Proficiency in MS Office Suite and CRM tools.
• Ability to work flexible hours, including weekends when required.
• Daily local travel; one overnight per week minimum – company vehicle provided.

Competitive benefits package includes medical, dental and vision insurance, 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, and parental leave.

Training: FCG University learning and training platform available to all employees offering over 80,000 courses.

Career Growth Opportunities:
At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement through custom training programs, mentorship, and a supportive environment.

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.