Assistant Manager

Job Summary

The Assistant Manager is primarily responsible for managing day‑to‑day club operations, ensuring all performance objectives are met to provide a “Judgement Free” member experience. Assistant Managers assist in hiring, firing, and training all employees and lead the team positively with a continuous focus on employee development. They also ensure a financially successful club and regularly direct all front desk personnel.

Reports to

Club Manager

Essential Duties And Responsibilities Daily Staff Management Duties

• Assist Club Manager in creating staffing schedules covering all shifts.
• Lead by example and maintain accountability for direct reports through training and coaching staff to deliver exceptional customer service.
• Guide the team through systems and operations to achieve common goals.
• Prepare and submit all HR‑related forms timely.
• Resolve employee issues professionally in collaboration with the Club Manager.
• Assist in disciplinary or termination activities.
• Provide backup support for absent employees.
• Protect staff files and sensitive documents.
• Represent the club as a brand ambassador, promoting a Judgement Free lifestyle.
• Help train and develop staff, providing day‑to‑day coaching.
• Pre‑screen, hire, fire, onboard, and recruit new staff.

Customer Service / Front Desk Activities

• Welcome members and guests with exceptional customer service.
• Answer phones courteously and professionally.
• Conduct tours, sign up new members, log amenities, and communicate updates and events.
• Respond promptly to member questions and concerns.
• Process beverage or merchandise purchases on POS systems.
• Assist in emergency medical situations.
• Enforce facility rules and policies.
• Maintain tanning bed and acrylic cleanliness weekly.
• Track inventory weekly.
• Create and run daily reports.
• Model accountability and clear communication among staff.

Member Accounts

• Use Datatrak to update barcodes and handle billing/payments inquiries.
• Submit refund proposals properly.
• Create new memberships.
• Maintain member documents and sensitive information securely.

Club Cleanliness and Maintenance

• Keep front desk and lobby clean and orderly.
• Perform regular facility cleaning and upkeep.
• Clean equipment and tanning units daily.
• Ensure restrooms are clean, stocked, and clutter‑free through a routine schedule.
• Complete daily and weekly cleaning responsibilities accurately.
• Report repairs to the Director of Operations and maintenance technicians promptly.

Miscellaneous

• Order club supplies using a budget plan based on club needs.
• Track key performance indicators such as guest counts, cancellations, and information calls.
• Support marketing initiatives by ensuring staff awareness and training on promotions.
• Participate in inspections and growth opportunities.
• Collaborate with team members and senior leadership.

Qualifications / Skills

• One year of customer service experience preferred.
• High school diploma or GED required.
• Must be 18 years or older.
• CPR certification required.
• Superior problem‑solving skills.
• Exceptional leadership and diplomacy.
• Represent core values of PFMW: respect, passion, family, teamwork, fun, trust, loyalty.
• Willing to travel for training and support other locations occasionally.
• Flexible for overtime, weekends, evenings, and holidays.

Physical Demands

• Continual standing and walking during shifts.
• Continual speaking in person or on phone.
• Ability to lift 75 pounds.
• Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
• Never place self under equipment.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ. PFHQ neither dictates nor controls labor or employment matters for franchisees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries

Wellness and Fitness Services

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