Retail Associate

Retail Associate at Ross Stores, Inc.

Join our team and contribute to a leading off-price retail chain with over 2,200 stores. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, while creating a fun, treasure-hunt shopping experience for customers.

As Part Of Our Team, You Will Experience

• Success:
  Our winning team pursues excellence while learning and evolving
• Career growth:
  We develop industry-leading talent because Ross grows when our people grow
• Teamwork:
  We work together to solve hard problems and find the right solution
• Commitment to Diversity, Equality & Inclusion and community:
  We celebrate diverse backgrounds, identities, and ideas, and strive to be a positive force in our community

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. Ross is a Fortune 500 company committed to providing an inclusive work environment with ongoing learning opportunities and development for our teams.

General Purpose

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate maintains eye contact, smiles, greets customers courteously, treats fellow Associates with respect, follows company standards across work centers, maintains a clean work area, and ensures proper merchandise presentation. The Associate may perform a range of tasks in all store areas as business needs require and may be assigned additional tasks to help achieve customer service and operational goals.

Essential Functions

• Prioritizes safety and practices safe behaviors at all times
• Maintains awareness on the sales floor to create a safe environment, keeps egress clear, and reports unsafe conditions to Store Leadership
• Treats customers and Associates with respect and courtesy; recognizes fellow Associates using company recognition programs
• Assists customers: is register-trained, helps with merchandise, and answers questions politely and knowledgeably; greets customers with eye contact and a smile, and thanks them at checkout
• Provides prompt responses to customers; handles service calls and escalates to Store Leadership when needed
• Represents and supports the Company brand at all times
• Performs cleaning tasks (sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies) to maintain store areas and merchandise presentation
• Maintains a professional appearance and adheres to the dress code
• Performs daily sizing and recovery to keep the store neat, clean, and merchandised to standards
• Expedites newly received merchandise to the sales floor and merchandises items per guidelines
• Understands Loss Prevention programs and merchandise protection standards
• Safeguards confidential information, cash, and merchandise
• Follows MOS policies for merchandise disposal and procedures for cash, checks, and refunds
• Demonstrates urgency to maximize productivity and follow store best practices

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Qualifications And Special Skills Required

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful manner
• Ability to perform basic mathematical calculations commonly used in retail environments

Physical Requirements/Ada

• Ability to use all store equipment, including PDTs, registers and PCs as required
• Ability to stand, walk, and move around the store for up to 100% of working time
• Ability to bend, squat, kneel, climb, carry, reach, and stoop
• Ability to push, pull, and lift more than 25 pounds occasionally
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies
• Some assignments may require additional qualifications and skills
• Stockroom shifts may require regularly pushing, pulling, and lifting more than 20 pounds

Supervisory Responsibilities

None

Disclaimer

This job description summarizes primary duties and responsibilities. It is not necessarily exhaustive and may change at management’s discretion. Ross is an equal employment opportunity employer and is committed to complying with all laws prohibiting discrimination based on race, color, religious creed, age, national origin, disability, sex, veteran status, marital status, and other protected categories.

Notes

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Sales and Business Development

Industries:
Retail