Medical Office Receptionist

The Medical Office Receptionist role at Premise Health provides front‑office support in our Health Center located in Pella, IA. The position is full‑time, with scheduled hours Monday, Tuesday, Wednesday, and Friday 8:00–5:00, and Thursday 10:00–7:00.

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Schedules appointments and enters appointment date and time into the computerized scheduler.
• Conducts reminder calls to all patients.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that patient’s record is up to date and accurate, making appropriate changes in the computer system and on the patient’s chart.
• Coordinates referrals for patients through insurance and other physician offices or specialists.
• Prepares all billings in a computerized system for processing by finance.
• Collects payment from patients and reconciles daily cash reports.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternative solutions.
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things.
• Conducts oneself with professionalism and in a tactful manner, treating others with respect and consideration.
• Follows through on commitments.
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
• Demonstrates ability to perform and maintain annual competencies.
• May require other duties as assigned.

• High school diploma / GED required.
• One‑year certificate from college or technical school with concentration in front‑office support for medical settings preferred.
• At least 3 years experience in a front‑desk / customer‑service related field required.
• Experience in a medical office preferred.

Premise offers competitive pay and a full benefits package, including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company‑sponsored wellness program, EAP, and access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed at

Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, nationality or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

• Mid‑Senior level

• Full‑time

• Health Care Provider

• Hospitals and Health Care