Desktop Support Technician; Police Department

SCHEDULE:

Monday - Thursday 7 AM to 6 PM (Closed Fridays)
COMPANY OVERVIEW:

Facility Contract Services (FCS) is a Florida-based contract services company that employs and manages personnel for municipal clients. Our staffing services include administrative support, clerical, accounting, payroll, billing, accounts payable/receivable, purchasing, human resources, supervisory roles, utility services, water and wastewater plant operations, property and general services management, building and landscape maintenance, parks and recreation, and senior and community services. FCS specializes in municipal privatization through a task-based approach aimed at improving productivity and efficiency.

JOB SUMMARY:

Under the general direction of the Manager of Technical Services, is responsible for general maintenance of computers and computer equipment and for the resolution of identified technical problems. The technician is expected to undertake general tasks which will promote seamless use of the IT infrastructure within the City’s environment.

RESPONSIBILITIES AND DUTIES:

Installing, testing, and making software available to appropriate users

Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all PCs.Track, prioritize and document requests using Track-IT.Install, add, test, troubleshoot, repair, move, change-out, maintain and upgrade PC’s, laptops, printers, and other peripherals.

Diagnosing and troubleshooting hardware failures.

Repair and upgrade different types of computers (software and hardware).Liaising with external support agencies to resolve faults speedily.

Liaising with the designated personnel responsible for keeping the inventory.

Maintaining computer peripheral equipment e.g. printers, scanners, projectors and whiteboards.

Providing technical support by utilizing remote control and Windows administration tools.

Effectively communicate all support aspects to all levels of personnel in a support driven customer oriented manner through the TSG Helpdesk.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

Bachelor's Degree from an accredited college or university in Computer Science or Associates degree in Computer Science or Information Technology field and/or equivalent training and certifications related field, supplemented by two (2) years of work experience with micro computing hardware and software or an equivalent combination of training and experience.

Experience should include the use of, and troubleshooting experience with Windows XP, Windows 7, MS Office 2007 and Higher (Excel, MS Word, Access and PowerPoint) and various industry-related software.

Microsoft Certified Desktop Support Technician Certification (MCDST) preferred but not required.

Troubleshoot access to files and folders.

Troubleshoot connecting to local and network print devices.

Troubleshoot system startup and user logon problems.

Perform and troubleshoot installation of current Windows Operating Systems.

Configure and troubleshoot hardware devices and drivers; storage devices; display devices and protocols.

Knowledge of Virtual Desktop Environments (VM View and/or Xen Desk).Knowledge of PC hardware and software systems (Lenovo and HP).Knowledge of Ticket Tracking Systems (Preferably Track-IT).Knowledge of networking and local area networking.

Knowledge of current hardware and software trends in the industry.

Ability to utilize strong analytical skills and problem-solving methods.

Ability to communicate effectively, orally and in writing and to write concise and clear reports.

Ability to relate technical information to non-technical personnel.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

This position is primarily sedentary and requires prolonged periods of sitting at a desk and working on a…