Technical and Sim Support Specialist; Tier​/Tier

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the Sim Care center.

• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
• Builds images and software packages to deploy.
• Assists Student Workers and Support Tech I with Student Help Desk support issues.
• Assists in the supervision of Student Workers and/or temporary workers.
• Ensures lab equipment is meeting the requirements of the Academic delivery.
• Assists in maintaining lab security of equipment and software at all sites.
• Assists with network, sever, and telecommunication support.
• Follows standard operating guides and ensures compliance.
• Participates in training and evaluative sessions and recommends methods to improve lab environments.
• Performs troubleshooting and support functions for staff, students, and faculty.
• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)

• The Specialist III is required to provide an intermediate level of support to the Sim Care Center
• Requires approximately 10 hours per week
• Respond to requests, service calls and equipment setup assistance on short notice.
• Attend and support all Simlab on-site training, webinars and conferences.
• Ensure all equipment is setup and is in good working order.

Should be able to provide intermediate level of support for the following:

• SAM II Model, Computer and Sim Scopes.
• Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.
• Podium PCs (2) and Projectors (2).
• WOW Carts and laptops. (4)

• Medsure dispense cart and computer.

• Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.
• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
• Simbay:
  Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).
• Laerdal Sim Man 3G, laptop, software updates and daily operations.
• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.

• Computers/LCD display/AV and Conference equipment.
• Learning Space Website/Server Support.

• Computer and Network Printer

• Setup for training sessions with conference phone as needed.
• Perform support tasks for classroom and lab equipment.
• Completes other duties as assigned.
• Performs other duties as assigned
• Complies with all policies and standards

• Associate's Degree in a technical field Preferred
• 2 years’ experience with desktop support or in a help desk Required and
• 2 years’ experience with Microsoft Active Directory in a large network environment Required and
• Entry level experience with networking, data, and voice systems. Required and
• Experience with classroom equipment Preferred
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge with Hardware/Software installation in a network environment.
• Knowledge of printer troubleshooting and repair.
• This position may require occasional evening and weekend work.
• Ability to lift up to 50 lbs.
• Must achieve Chamberlain University Sim Care Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required and
• MCP and A+…