Senior Specialist, Infrastructure Services Analyst

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We're seeking Senior Specialist, Infrastructure Services Analyst to join our Mainframe Operations team in Lake Mary or Pittsburgh - USA.

• Brings SME-level Mainframe Operations expertise and strong technical fundamentals, strengthening the team's ability to troubleshoot complex issues and maintain reliable operations.
• Supports the day-to-day operation of TSO mainframe computing facilities, with a strong focus on maintaining system stability and high customer availability.
• Proactively monitors Mainframe consoles, investigates abnormal conditions and failures, performs root-cause analysis, and drives corrective actions that help restore service and improve overall system availability.
• Adds value through the ability to quickly identify operational and performance concerns, accurately interpret console messages and WTORs, and accelerate issue diagnosis and resolution.
• Strengthens cross-functional execution by effectively coordinating with system programmers, production control teams, and business application teams, ensuring smoother collaboration and faster delivery of outcomes.
• Contributes to business continuity by providing strong Disaster Recovery support, helping the team meet production and application recovery needs while maintaining high service quality and dependable deliverables.
• Provides strong technical support during Priority and ad hoc incident calls, combining clear communication, structured troubleshooting, and Mainframe expertise to drive incidents toward timely closure.

• Demonstrate expert-level knowledge of Mainframe operating systems and strong fundamentals in Mainframe console operations, with the ability to apply this knowledge effectively in day-to-day production environments.
• Embrace AI-driven initiatives and emerging technologies, proactively identifying opportunities to automate repetitive operational activities, improving processes, reduce manual effort, and enhance operational efficiency.
• Possess SME-level expertise in Mainframe operational support, including strong working knowledge of MVS and JES2 commands, and apply this expertise confidently during routine operations and incident troubleshooting.
• Have hands-on experience with Mainframe LPAR shutdown and IPL procedures as well as HMC activities, with a strong understanding of the operational disciplines required for critical Mainframe activities.
• Maintain a solid understanding of Mainframe SYSPLEX environments, hardware, CICS, DB2, IMS, VTAM, and related infrastructure components, enabling effective troubleshooting across interconnected technologies.
• Demonstrate the ability to effectively manage and contribute to priority incidents and critical support calls, engaging confidently with internal and external stakeholders. Success requires strong troubleshooting, problem-solving, decision-making, and communication skills, particularly during high-impact situations.
• Be proficient in operational use of Service Management…