Client Services Manager - Digital Account Management

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.

com or connect with us on Linked In, X (formerly Twitter), Facebook, and Instagram. PAR Technology is seeking a highly organized and customer-focused Engagement Manager (EM) to lead the successful delivery of PAR Restaurant portfolio project implementations and ongoing app enhancements for our customer brands. This role is responsible for managing project execution, coordinating cross-functional teams, and ensuring customers achieve value from Punchh solutions while maintaining timelines, scope, and quality standards.

The EM serves as the primary delivery lead during implementations and key initiatives, partnering closely with Customer Success, Product, Engineering, and partner teams to drive predictable, high-quality outcomes. Remote - New York, Texas, Pennsylvania, Florida, North Carolina, Minnesota, Colorado, Georgia, Illinois

3-5 years of experience in project management, implementation, or customer delivery roles in a SaaS environment is required.

Experience managing multiple concurrent projects with defined scope and timelines.

Exposure to restaurant, retail, loyalty, or marketing technology platforms is highly preferred.

Strong organizational and time-management skills with attention to detail.

Clear written and verbal communication skills for customer-facing interactions.

Ability to manage dependencies across multiple teams.

Proactive problem-solver with a structured approach to execution;
Bachelor's degree in Business, Information Systems, Marketing, or a related field, or equivalent practical experience.

Experience with project management and collaboration tools (e.g., Salesforce, Jira, Smartsheet, Monday).

Understanding of implementation life cycles, testing phases, and launch processes.

Project management training or certification (PMP, CAPM, Scrum, or similar) is a plus but not required.

• Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones to ensure on-time delivery.
• Track and manage scope, risks, dependencies, and action items throughout the project lifecycle.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM, etc.).
• Ensure deliverables meet PAR quality standards and client requirements.

• Serve as the primary day-to-day contact and project owner for delivery-related activities.
• Provide regular and proactive status updates, risks, and mitigation plans to stakeholders.
• Support customers through requirements, strategy, testing, launch preparation, and go-live activities.
• Partner with Technical Account Managers, Product, Engineering, Strategists, Execution Services and Customer Success to align on requirements and delivery plans.
• Facilitate internal project reviews, standups, and readiness checkpoints.
• Ensure smooth handoff from Sales to delivery and from implementation to Customer Success.

• Identify delivery risks early and drive mitigation plans.
• Manage change requests and scope adjustments in alignment with internal processes.

• Drive readiness for UAT, production launch, and post-launch validation.
• Support early adoption activities in partnership with Customer Success.

• Contribute feedback to improve implementation processes, documentation, and tooling.
• Maintain accurate project data in systems of record (e.g., Salesforce, Jira, Smartsheet).

• Leverage AI tools to streamline project planning, status reporting, and risk tracking across PAR implementations.

Video Screen with Talent Acquisition Team Video interview with the Hiring Manager (via MS Teams)
Video interview with Leadership (via MS Teams)

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